ISD Consulting Project Management Manager (CPMM)

소개

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

주요업무

• Own end-to-end delivery health across a portfolio of ISD consulting projects within ASEAN. • Establish and enforce standard delivery governance, including Project health reporting, Customer and internal Steering Committees, Executive escalations and corrective actions. • Proactively identify systemic delivery risks and drive early intervention across projects. • Accountable for portfolio-level financial performance, including forecast accuracy, cost control, and margin protection. • Partner with CPMs to manage Sub-contractor and partner costs, Scope, change control, and delivery-driven financial risks, and ensure clean project closure and financial hygiene. • Act as a trusted partner to Finance and Delivery Leadership on delivery-related financial matters. • Directly manage, coach, and develop a team of Consulting Project Managers (CPMs) across ASEAN. • Drive improvements in Delivery discipline and planning quality, Escalation effectiveness, Customer communication and reporting maturity. • Build future readiness by strengthening bench depth, succession, and capability uplift across the CPM community. • Act as a senior escalation point for complex delivery challenges and at-risk engagements. • Lead customer conversations related to Delivery recovery, Governance reset, Confidence and trust restoration. • Partner with Customer Success Account Managers (CSAM) and Architects to ensure delivery remains aligned to customer outcomes and value realization. • Enable consistent account expansion motion & behaviors across the CPM team, ensuring delivery insights translate into business opportunities. • Ensure CPMs identify expansion signals through delivery milestones and customer rhythms and execute disciplined handoffs to CSAMs / Sellers using ISD processes and tools. • Reinforce a delivery-led growth mindset across the ASEAN portfolio. • Collaborate cross-functionally with ISD Leadership, CSAMs, Architects, Sales, Finance, Partner Management, customer sponsors and executives, delivery partners, and system integrators.

자격요건

• Bachelor's Degree in related field AND 8+ years of experience in customer-facing consulting delivery, program/project management, or digital transformation, including responsibility for complex, multi-workstream engagements. • 2+ years of experience managing multiple projects or a delivery portfolio, with accountability for delivery outcomes beyond a single engagement. • Demonstrated people leadership experience, including coaching, performance management, and development of project/program managers or equivalent roles. • Proven ability to operate in a matrixed, cross-functional environment, partnering effectively with Sales, Engineering, Finance, and Customer Success stakeholders.

우대사항

• 10+ years of experience in consulting, large-scale delivery transformation, or enterprise program leadership, preferably across multiple customers or geographies. • Experience managing delivery financials, including forecasting, cost control, margin protection, and project closure discipline, and partner / subcontractor management across different markets. • Experience enabling delivery-led growth outcomes, such as identifying expansion signals, partnering on opportunity handoffs, or supporting pipeline creation through delivery insights. • Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.

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