Customer Onboarding Strategist, Google Customer Solutions (English, Korean)
공고 요약
원티드담당업무
신규 고객 포트폴리오를 6개월간 관리하며 디지털 광고 여정의 장기적 성공을 위한 온보딩 지원
배정된 고객 목표 달성과 긍정적인 온보딩 경험 제공
영업, 제품, 프로그램 팀과 협업해 고객 인계 진행
창의적인 고객 관계 개선 방안 실행, 성과 향상 제안 제공 및 Google 제품 홍보
전화, 채팅, 이메일로 고객에게 자문을 제공하고 광고 투자수익 개선 지원
자격요건
광고 영업, 마케팅, 컨설팅 또는 미디어 분야 경험
고객 대면 업무를 위한 영어와 한국어 유창성, 현지 관계자와 양 언어로 소통
접수방법
기업 사이트에서 지원
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공고 원문
소개
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. The Customer Onboarding team operates like a startup to enable creativity thought-leadership with a self-management team practice. In this role, you will be working with our most valuable new customers as they go through a sustainable onboarding period.
주요업무
• Manage new customer portfolios for six months to set them up for long-term success with their digital advertising journey. • Deliver against assigned customer goals while prioritizing and delivering a positive onboarding experience. • Work cross-functionally with Sales, Product, and Program teams to deliver customer handovers. • Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products. • Communicate with customers via phone, chat, and email to provide advice to help advertisers get the best return on their investment by working with them in a consultative role.
자격요건
• Bachelor's degree or equivalent practical experience. • 2 years of experience in advertising sales, marketing, consulting or media. • Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.
우대사항
• 2 years of experience in the TV or media industry. • 2 years of experience working in a digital agency, with a focus in Google products. • Ability to be comfortable reaching out to customers via email and cold calling and assisting them in adding value to their business. • Excellent written and verbal communication skills.
혜택 및 복지
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