Customer Onboarding Strategist, Google Customer Solutions (English, Korean)
공고 요약
담당업무
신규 고객 포트폴리오 6개월 관리 및 장기 성공을 위한 온보딩
할당된 고객 목표 달성과 긍정적인 온보딩 경험 제공
Sales, Product, Program 팀과 협업하여 고객 인계 진행
고객 관계 개선 및 광고 성과 향상 제안
Google 제품 홍보
전화, 채팅, 이메일을 통한 고객 전략 자문
광고주의 투자수익 향상을 위한 컨설팅
자격요건
영어와 한국어 유창한 커뮤니케이션 능력
고객 대면 역할에서 현지 이해관계자와 영어·한국어로 소통할 수 있는 역량
마감기한
상시채용
구글(Google) 지원하기 전 이력서 Check
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공고 원문
소개
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers.
주요업무
• Manage new customer portfolios for six months to set them up for long-term success with their digital advertising journey. • Deliver against assigned customer goals while prioritizing and delivering a positive onboarding experience. • Work cross-functionally with Sales, Product, and Program teams to deliver customer handovers. • Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products. • Communicate with customers via phone, chat, and email to provide strategic advice to help advertisers get the best return on their investment by working with them in a consultative role.
자격요건
• Bachelor's degree or equivalent practical experience. • 2 years of experience in advertising sales, marketing, consulting or media. • Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.
우대사항
• 2 years of experience in the TV or media industry. • 2 years of experience working in a digital agency, with a focus in Google products. • Ability to be comfortable reaching out to customers via email and cold calling and assisting them in adding value to their business. • Excellent written and verbal communication skills.
혜택 및 복지
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