Business planning & Market Intelligence (PC & VAN)
공고 요약
담당업무
Mercedes-Benz Aftersales 사업계획 및 성과관리
차량 보유대수, 서비스 역량, 리테일 성과지표에 따른 연간 부품 목표 수립
MBBP 사이클 내 NRCP(Net Revenue Customer Pay) 계획 수립
월별 NRCP forecast 및 분기별 forecast 업데이트(FC03, FC06, FC09, FC11)
생산성, 효율성, 고객 유지율, 인력 요건 등 리테일 지표 기반 네트워크 용량 계획
고객부담금, 정비, 보증, 사고 사업의 리테일 매출 forecast
딜러 파트너의 부품 재고 수요 예측
Wholesale 성과 모니터링 및 리테일 목표 달성을 위한 사업 방향 도출
Customer Services 리테일 수익성 분석·컨설팅 및 수익성 개선 조치 이행 추적
딜러 Parts Trading 사업에 대한 리테일 코칭·컨설팅, 영업 인력 교육 및 워크숍
딜러 정기 방문, Parts Trading 사업 분석 및 시장조사
경영진과 본사 대상 사업성과 보고서 작성
리테일 성과 이력과 시장 잠재력 기반 단기·중기 부품 리테일 판매 및 프로모션 계획 수립
Mobile Service 사업개발, 차량 전략 및 운영성과 모니터링
고객 접점 채널 개발 및 신규 Mobile Service 기회에 대한 business case 작성 지원
자격요건
자동차, Aftersales 사업 또는 시장조사 관련 전문성
자동차 Aftersales 사업, 리테일 운영 및 네트워크 성과관리 이해
강한 분석 역량
IMS 및 Autoline 등 DMS를 포함한 관리 시스템 활용 역량
본사, 경영진, 딜러 이해관계자와 소통 가능한 비즈니스 수준의 영어 커뮤니케이션
마감기한
상시채용
벤츠 지원하기 전 이력서 Check
시간이 없다면 AI와 한번에 수정해보세요
공고 원문
소개
Steer Mercedes-Benz Aftersales business planning and performance management. Define annual parts targets in line with car parc development, service capacity, and strategic retail performance indicators. Steer NRCP (Net Revenue Customer Pay) planning within the MBBP cycle from June to August.
주요업무
• Steer Mercedes-Benz Aftersales business planning and performance management. • Define annual parts targets in line with car parc development, service capacity, and strategic retail performance indicators. • Steer NRCP (Net Revenue Customer Pay) planning within the MBBP cycle from June to August. • Deliver monthly NRCP forecasts and quarterly forecast updates (FC03, FC06, FC09, FC11) to ensure financial transparency and business steering. • Plan network capacity based on retail excellence indicators including productivity, efficiency, customer retention, and workforce requirements. • Forecast retail revenue across customer pay, maintenance, warranty, and accident business to support sustainable Aftersales growth. • Anticipate partners' parts inventory requirements in alignment with retail performance and NRCP development. • Monitor wholesale performance and derive business direction to support retail target achievement. • Steer Customer Services retail profitability analysis, consulting activities, and the implementation tracking of profitability improvement measures. • Provide retail coaching and consulting on Parts Trading business of dealers, including sales force training and workshops. • Conduct regular dealer visits and business analysis/market research for Parts Trading business. • Prepare business performance reports for management and HQ to ensure transparency and support strategic decision-making. • Develop short- and mid-term parts retail sales and promotion plans based on retail performance history and market potential. • Steer Mobile Service business development, vehicle strategy, and operational performance monitoring. • Develop customer access channels and support business case preparation for new Mobile Service opportunities (e.g. LG Display communication).
자격요건
• Bachelor's degree or above in Business Administration, Automotive Engineering, Industrial Engineering, or a related discipline. • Minimum five years of relevant experience in the automotive industry, Aftersales business, or market research. • Strong understanding of the automotive Aftersales business, retail operations, and network performance management. • Strong analytical capabilities and proficiency in management systems, including IMS and DMS such as Autoline. • Business-level English communication skills with the ability to interact effectively with HQ, management, and dealer stakeholders.
우대사항
• Premium automotive experience is advantageous. • Experience in service center operations, retail process consulting, or network performance management is preferred.
혜택 및 복지
자세한 사항은 홈페이지 참조
