Technical Support Engineer - Teams/SFB Seoul, Korea Apply ☐ Save Date posted Apr 07, 2025 Job number 1818009 Travel 0-25% Role type Individual Contributor Discipline Technical Support Engineering Employment type Full-Time Share job Work site Up to 50% work from home Profession Technical Support Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. We need a candidate who can collaborate well with team members while maintaining flexible relationships among team members. This job is a role supporting Skype for Business Server and Teams products. We require at least 3 years of experience supporting Teams or supporting SFB. This role is flexible in that you can work up to 50% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Job Description: • The role of this job position is to provide technical support for Teams and Skype for Business Server. • To provide this technical support, Candidate will need a high level of understanding of Teams products and a development background. • In addition, technical knowledge and troubleshooting skills for Skype for Business Server are also required. Required Qualifications: • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification Korean Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. Over 3 work experience on SFB/Teams. Development background like c++, C#,etc Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Savings and investments Giving programs Educational resources Maternity and paternity leave Opportunities to network and connect Discounts on products and services Generous time away Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply
