Technical Account Manager, Google Cloud Consulting (Korean, English)
공고 요약
담당업무
Google Cloud 도입 및 구현 여정 주도
기술 가이드 제공, 일정·마일스톤·마이그레이션 목표·비즈니스 전환 전략 관리
고객 요구사항을 대변하고 도입 장애 해결 및 신규 기능 개발 추진
여러 업무 스트림과 팀을 관리해 고객 도입 성과 유지
이해관계자와 전략적 관계를 구축하고 고객 비즈니스 기반 로드맵 개발
분기별 비즈니스 리뷰 및 경영진 세션 진행
고객 이벤트와 출시 계획 수립, Support·Engineering·Site Reliability Engineering과 협업
고객 이슈 및 에스컬레이션 해결 지원
고객 프로젝트에서 얻은 인사이트를 바탕으로 모범사례와 자산 개발
자격요건
고객 대면 역할에서 이해관계자와 협업한 경험
고객 기술 구현 또는 전환 프로그램 추진 경험
엔터프라이즈 환경의 퍼블릭 클라우드 워크로드 구축·지원·마이그레이션 경험
영어와 한국어로 원활한 커뮤니케이션
접수방법
기업 사이트에서 지원
마감기한
상시채용
구글(Google) 지원하기 전 이력서 Check
시간이 없다면 AI와 한번에 수정해보세요
공고 원문
소개
Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments. As a Technical Account Manager (TAM), you will play a critical part in your day to day work driving success at our most critical customers. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Cloud transformation journey.
주요업무
• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. • Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Manage across multiple workstreams and teams to maintain customer momentum. • Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps. Direct quarterly business reviews and executive sessions to better understand business and technical needs. • Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution. • Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
자격요건
• Bachelor's degree in Computer Science, Engineering, related technical field, or equivalent practical experience. • 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. • Experience building, supporting, or migrating public cloud workloads in the enterprise space. • Ability to communicate in English and Korean fluently.
우대사항
• MBA or Master's degree in a management, technical or engineering field. • Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at large enterprises. • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions. • Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. • Excellent communication, presentation, problem-solving, and management skills.
혜택 및 복지
자세한 사항은 홈페이지 참조
