Chief Product Officer

소개

Lead product management, product marketing and user experience teams to improve business success in alignment with the company vision.

주요업무

As a CPO within Strategy and Product Office, you will be required to do below activities: • Drive the end-to-end product lifecycle – from ideation to launch – creating innovative features that ignite user engagement and cultivate a fiercely loyal community. • Champion a data and research driven culture by establishing robust A/B testing, feedback loops, and user research programs (surveys, interviews, market research) to build systems that deliver exceptional results across diverse objectives. • Forge powerful partnerships with merchants across our super-app, enabling them to connect with millions of Rakuten Mobile users in Japan and unlock new revenue streams. • Develop cutting-edge strategies for building, maintaining, and monetizing our user data mart, turning behavioral insights into game-changing product solutions. • Lead with a customer-first mindset, spearheading initiatives that proactively prevent churn, mitigate risk, and elevate customer support to new heights. • Collaborate with a world-class team of data scientists, engineers, product developers, and marketers to define and execute a bold vision for the future of our super-app. • Take ownership of critical decisions across internal and external processes, streamlining workflows and accelerating execution to achieve ambitious goals. • Dive deep into complex data, market trends, and competitor analysis to drive data-informed decisions that fuel revenue growth, boost ARPU, and establish a thriving ecosystem of Rakuten services and users. • Lead the charge in integrating cutting-edge AI solutions across product development, user interaction, and internal processes, transforming the way we operate and engage with our users. • Propose innovative product ideas and AI integration concepts. Quickly validate product concepts with available resources.

자격요건

• 15+ years of product management experience with strong analytical skills, business acumen, and experience for developing actionable insights. • Proven experience in achieving significant revenue uplift, engagement uplift, consumer experience improvement. • Demonstrates ability to understand user needs and feedback and translate them into product development opportunities. • Unleash Innovation by generate groundbreaking product ideas, rapidly validate concepts, and adapt strategies to drive continuous improvement and market leadership. • Experience working with chat applications, communication services and products, super-apps/everything-apps and consumer centric applications. • Experience navigating entire life cycle of product, adopting consumer feedback and taking charge of pre and post launch execution. • Excellent communication skills for presenting to crucial stakeholders, senior executives and parallel teams and ability to build interpersonal relations through shared objectives in line with the company vision. • Proven track record of launching and scaling innovative products that prioritize consumer satisfaction. • Strong analytical skills and ability to drive decisions that are inspired by data. • Strong understanding of business models, advertisement industry and competitive landscape of telecom industry and consumer centric industries. • Strong ability to calculate costs and profits with a solid understanding of return on investment (ROI). • Possess deep knowledge on AI and ML models and ability to spearhead adoption of innovative and competitive AI practices, products and features with a focus on generative AI, hyper-personalization and clustering concepts. • Champion Data Privacy and Security: Possess a strong understanding of fundamental information security and data privacy principles, including authentication, authorization, and data protection. Proactively identify and mitigate security risks throughout the product development lifecycle, collaborating with information security teams to ensure robust protection. • Demonstrated ability to lead and motivate cross-functional teams. • Educational Qualification: BE / BTech / ME / MTech + MBA from tier I/ tier II B-school.

우대사항

• Strong understanding of Telecom industry • Experience in consumer-facing products and services, marketing, product development, and retail/shop operations • Experience with product management in super-app products

혜택 및 복지

라쿠텐심포니코리아는 라쿠테니안들이 뛰어난 동료들과 함께 최고의 퍼포먼스를 낼 수 있도록 다양한 복리후생 프로그램을 제공하며, 라쿠텐 글로벌팀과 함께 더 좋은 근무환경을 만들기 위해 프로그램들을 연구하고 발전시키고 있습니다. 1. 내가 성장할 수 있는 글로벌 기업문화 • 진정한 글로벌 비즈니스를 기반으로 한 조직 경험과 최고의 팀 • 자유로운 의견교환과 상호신뢰에 근거한 수평적 커뮤니케이션 ("님" 호칭과 존댓말 사용) • 시간, 장소, 상황에 맞게 개성을 표현할 수 있는 자유복장 • 영어실력 향상을 위한 사내 어학지원 • President와 라쿠테니안 간 수평적 소통을 실천하는 All hands Meeting 2. 성과를 함께 만들 수 있는 워크플레이스 • 사무공간 및 직무 별 최적화된 장비와 소프트웨어 제공 • 오피스 라운지 등을 활용한 간식 및 음료 무제한 제공 • 성장과 성과를 전폭적으로 지원하는 전자도서관 운영 • 장기근속 직원을 위한 리프레시휴가/지원금 (3주년/5주년/7주년~30주년) 3. 라쿠테니안의 가족까지 생각하는 마음 • 새로운 가족의 탄생을 축하하는 출산휴가/육아휴직 적극 지원 • 결혼, 환갑~구순, 출산, 자녀입학 등 개인의 소중한 순간을 응원하는 경조지원 제도 • 가족의 건강하고 행복한 삶을 위한 단체보험 (본인,배우자,자녀) ※ 위 내용은 매년 회사 정책에 따라 변경될 가능성이 있습니다.