Sales Operations

소개

The Sales Operations Manager (SOPM) will lead and modernize core Sales Operations planning and execution across the assigned Region or Area, ensuring on-time, on-strategy delivery of segmentation, territory planning, quota, employee data management, Blueprint, non-financial metrics, and FY planning deliverables. The role is accountable for translating MCAPS strategy into disciplined execution, enabling business leaders with actionable insights, and driving operational excellence through standardized tools, governance, automation, and AI-enabled ways of working.

주요업무

• Lead end-to-end planning and execution of segmentation, territory, quota, employee data, Blueprint, non-financial metrics, and FY planning milestones. • Ensure planning deliverables are completed on time, aligned to MCAPS guidance, and executed with strong governance across all key milestones. • Manage planning timelines, resource alignment, FastStart execution, and communication rhythms to reinforce accountability and execution discipline. • Partner with Corporate Transformation, Finance, Sales Excellence, HR, Segment leaders, and local leadership to identify risks, address execution gaps, and ensure alignment to business priorities. • Drive accurate quota setting and quota distribution across financial and non-financial metrics, reinforcing seller focus, accountability, and alignment to growth priorities. • Modernize resource planning by shifting from reactive to proactive, data-driven decisions that improve coverage accuracy and business alignment. • Lead quota modernization through automation, machine learning adoption, input fidelity, proactive scrub checks, and reduced change windows. • Manage resource allocation, Blueprint, and Employee Data Management in partnership with HR, Finance, Segments, and Area leaders, including governance of in-year changes. • Deliver timely, actionable insights that support Area/OU Leader Rhythm of Business discussions, strategic decision-making, and planning execution. • Use standardized reporting, MSXi, AI-enabled analytics, and local business context to identify trends, surface risks early, and drive accountability through leadership action plans. • Improve performance visibility through consistent adoption of enterprise reporting and a single source of truth across Region and Area forums. • Translate data into practical recommendations that improve quota attainment, territory coverage, planning quality, execution consistency, and resource alignment. • Identify and automate repetitive workflows across Sales Operations planning and execution processes. • Partner with AI Transformation, RevOps, GSOC, and relevant governance teams to integrate scalable AI agents and capabilities into priority workflows. • Support tool simplification by adopting standard toolsets, reducing redundant manual work, and retiring local reports or tools where appropriate. • Establish and maintain disciplined planning rhythms, leadership RoBs, operating cadences, and cross-functional governance forums.

자격요건

• Strong understanding of sales operations, business planning, segmentation, territory management, quota management, Blueprint, employee data, and revenue excellence processes. • Ability to translate business strategy into clear execution plans, governance rhythms, and operational outcomes. • Strong analytical capability with experience using standard reporting, MSXi, BI tools, and data-driven insights to support leadership decisions. • Proven stakeholder management skills across senior leaders, Finance, HR, Sales Excellence, Segment teams, Core E&O, Transformation, and global operations teams. • Ability to drive simplification, standardization, automation, and adoption of scalable operating models. • Strong communication skills, including the ability to simplify complex operational topics and influence cross-functional partners. • Growth mindset, inclusive leadership behaviors, learning agility, and comfort operating in a fast-changing, matrixed environment.

우대사항

• Experience in Sales Operations, Business Operations, Sales Excellence, Strategy & Operations, or similar roles supporting regional or area sales organizations. • Experience managing planning motions such as segmentation, territory, quota, resource planning, Blueprint, employee data, and FastStart. • Experience working with senior business leaders and cross-functional stakeholders to drive governance, planning, reporting, and performance management. • Familiarity with AI-enabled transformation, automation, standardized reporting, and operational service models such as GSOC or MCAPS Help.

혜택 및 복지

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