HMI Global Account Manager (for Samsung) Hwasung, Korea Full time Posted Today J-00317410 HMI Global Account Manager (Samsung) Job Description Responsibilities • Customer Relationship / Customer Stakeholder Management Manage customer accounts for new system business and/or installed base & service business (IB&S) and ensure relationships and trust are developed and deepened, including engaging with customer in case of shortages to execute on system / upgrade demand. Ensure customer intimacy at relevant levels and with high level customers. • Internal Stakeholder Management Interacts with high level stakeholders with Operations/BL(Business Line) sectors. Communication is focused on working with the BL to find solutions for the client and ensure the client's needs are well advocated for with regards to product development. Has a key role in formulation of ERM meetings. Orchestrate ASML to manage deliveries and provide solutions on time with desired cost and quality. • Customer Specific Business Strategy Develops tailored business strategy of new systems and/or installed based service business for customer. Obtains internal alignment & approval on business proposals. Develops service business for the Account or Region by preparing strategic Service Road-Map |(SRM) • Agreement/Contract Negotiation & Implementation Involved in the negotiations on high level customer agreements related to new system and IB&S, such as VPAS and SLAs. Adjusts contract structure where needed to capture value of over-performance by reviewing IB&S (installed base & service) performance compared to contracts for the assigned account/region. Negotiates to agreement with customer stakeholders, as needed involving internal senior leaders. • Business and Operation Plan Implementation Manages IB&S business planning (timeline & demand) on the shorter-term (1-2 years), including maintenance, upgrades, and service (e.g., relocations). Understands demand for systems and upgrades and check feasibility with CS before providing to Sales Operations. Drives the execution of VPA and new systems sales and/or installed base & service to ensure on- time delivery. Shows value of upgrades and service products by working with Tech Leadership IB&S and convert these to sales opportunities for the assigned account. • Represent Voice of Customers Represents voice of the customer to the Customer Team or/and CS&S and interpret customer's expectation with insights. Understands and collect customer requests, identifies opportunities and shares these with the Tech Leadership roles. Facilitates target setting on New Systems or IB&S by providing input to CS&S. Manages customer-specific ESG topics and relevant market regulations for New Systems or IB&S • Revenue and Contribution Margins, Demand and Timeline Planning Responsible for Revenue and contribution margin on New Systems and/or Installed Base & Service for assigned account and/or region in responsibility of Customer Team. Education and Experience Master degree in a technical subject with broad and deep experience or equivalent working and thinking level. Optional Business Administration or commercial education. Solid experience more than 15 years in customer account management, preferably in the semiconductor / high tech industry. Personal Skills • Understands the customer technology cycle • Proven organizational skills to align multiple stakeholders • Exceptional strategic thinking and planning skills; determines priorities and organizes actions effectively; is structured and timely in execution. • Ability to escalate and effectively communicate to upper management with the insight of impact on business and options for solutions. • Perspective: Can zoom in and out from details to bigger picture (in size and time), while maintaining global perspective. • Flexibility and adaptability in dynamic work environment • Learning agility * Working location: HwaSeong This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology. Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.
