E-Commerce Sr. Executive ~ Assistant Manager 서울특별시, 대한민국 At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. This role is to ensure the brand's online business growth with the best-in-class digital experience, responsible for e-commerce operations, e-merchandising, digital project managements, and sales strategy of Tiffany's e-Commerce channels. The role includes managing seamless e-commerce operations across the E-com-related solutions, leading order lifecycle technical implementation, and e-merchandising. To succeed in the role, need experience in e-commerce, and cross-functional collaboration with various Global Omnichannel, IT, and the external partners. Responsibilities e-Commerce Operations • Lead the operations for seamless end-to-end client experience by ensuring daily e-commerce operations, ensuring product information/price accuracy, stable functionalities on .COM and relevant systems and inventory availability. • Monitor KPI's (traffic, conversion, bounce rate, AUR, etc.) to continuously improve site functionality. • Identify and resolve technical issues, collaborating with IT and platform teams. • Develop e-commerce/client toolkits to enhance sales opportunities. • Optimize order processing, shipping, and returns in collaboration with Distribution Center & Client Care Center E-merchandising, Campaigns & Site Optimization • Manage the e-com channel product assortments, product launches, and campaign planning and executions to maximize conversion and sales. • Lead e-merchandising operations and optimize product display, navigations, and search results/SEO to improve discoverability. • Orchestrate new product launches and align site content with brand identity and commercial objectives, aligning with global and local stakeholders. E-commerce Projects and Enhancements • Lead and support e-commerce roadmap and initiatives, including e-com solution enhancements, UX improvements, and technology integrations by monitoring risk assessment and deployment, implementation, and change management. • Responsible for local e-com order lifecycle enhancement by actively leading/supporting relevant projects (e.g. Commerce Cloud, payment, checkout journey, e-merchandising logic etc.) • Ensure e-com stabilization by conducting UATS for system launches and releases in collaborations with global and local Omni & IT partners. Business Strategy & Analysis • Analyze sales trends, customer behavior to provide actionable insights. • Support forecasting, budgeting, and inventory planning to ensure efficient resource allocation. • Create reports and presentations to evaluate KPIs including sales, conversion and return rate etc. to improve the shopping experience and offer strategic recommendations for growth. Required • BA/BS degree or equivalent required • 7+ years' experience in e-commerce operations, and project management • Strong expertise in e-merchandising, digital operations, project management, and business strategy • Experience in e-commerce platform operations, preferably Salesforce Commerce Cloud • Knowledge of technical architecture and e-com platforms and implementing new features in related systems. (Salesforce, OMS, PIM, etc) • Agile and flexible for release, launch, critical issue timings for e-Commerce operations working with different time zones • Fluent in spoken / written English, with strong communication & negotiation skills • Excellent MS Office skills, especially excel Highly organized and detail-oriented Fluent in both Korean & English Preferred • Working experience in global organization • Luxury industry experience preferred • Experience in using Algolia • Performance Marketing experience • Sufficient knowledge of personal data protection 직무 식별 60754 직무 범주 게시일자 위치 Omnichannel & Data 2025.02.07. 오후 03:10 Korea Office 근무 형태 정규직 원격근무 포지션 유연한 Professional Experience Minimum 5 Years 직무 정보
