Technical Training Specialist, DCO, AWS Infra Operations

소개

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

주요업무

• Design and deliver engaging instructor-led training sessions covering IT infrastructure operations, server hardware, networking equipment, and break-fix procedures • Manage all logistics of Initial Training programs, including scheduling, classroom coordination, and lab space utilization • Conduct hands-on training on server deployment, rack operations, hardware diagnostics, and component-level troubleshooting • Maintain and certify instructor qualifications and perform certification observations • Monitor trainee progress and address any behavioral or policy issues • Process training completions and maintain accurate training records • Serve as Subject Matter Expert for all IT lab equipment and training facilities • Maintain and optimize training spaces, server racks, networking gear, and break-fix workstations • Develop and implement SOPs for lab equipment operation including servers, switches, routers, and cabling systems • Create practical training scenarios that simulate real-world IT hardware failures and break-fix situations • Support setup and commissioning of new training labs • Prepare lab equipment and spaces for upcoming training sessions • Collaborate with SMEs to develop/update training materials for IT operations • Identify and implement improvements to training content and delivery methods • Create training resources for hardware break-fix, network troubleshooting, and server operations

자격요건

• 1+ years of Microsoft Office products and applications experience • 3+ years of acting in a team lead capacity, supporting, training, and mentoring less experienced maintenance technicians experience • 3+ years of conducting predictive and preventative maintenance procedures experience • 3+ years of demonstrating safety standards experience • High school diploma, or equivalent • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

우대사항

• AWS Certification (Cloud Technologist, Solutions Architect, SysOps Administrator, Developer) • Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows) • Experience with graphic training systems • Experience with Learning Management Systems (LMS) • Experience with technical writing, or experience with multimedia content creation • Experience developing or delivering training programs across multiple sites or regions

혜택 및 복지

• We value work-life harmony and strive for flexibility as part of our working culture • Employee-led and company-sponsored affinity groups promote inclusion • Endless knowledge-sharing, mentorship and other career-advancing resources