Technical Writer

소개

The Technical Writing team at Sendbird empowers developers to build successful businesses on our platform by delivering high-quality content — from documentation and user guides to tutorials, UI text, and beyond. As a Technical Writer, you’ll be at the center of the developer experience, transforming complex technical concepts into content that is clear, concise, and actionable. Your work will enable developers to quickly understand and make the most of Sendbird’s products. This role is perfect for someone who loves technology and has a knack for making the complex simple. You’ll collaborate closely with product managers, engineers, and UX designers to create deliverables that meet real customer needs and help them succeed.

주요업무

• Create content: Develop and maintain high-quality, easy-to-follow documentation, user guide, and UI text strings for Sendbird's products, ensuring clarity and accuracy. • Improve content: Create an effective feedback loop and integrate the insights from our customers to our content. • Expand content: Produce deliverables such as tutorials, video demos, and FAQs to help our customers fully engage with Sendbird's products. • You will work closely with Product Managers, developers, solution architects and UX designers to achieve this goal. • Enhance efficiency: Actively explore and evaluate emerging AI-powered tools to boost productivity within the organization. • Stay current with industry: Conduct research on our competitor’s products, B2B product trends, and developer community activities to keep our documentation competitive and relevant.

자격요건

• Education: Bachelor's degree or equivalent experience. • Professional Experience: 2+ years of experience as a technical writer or content strategist. • Writing and Communication Skills: Fluent in English and Korean, both written and verbal, and able to communicate and collaborate cross-functionally in a fast-paced environment. • Proficient in collaborative tools: Familiar with tools like Git, GitBook, Confluence, Jira and similar services.

우대사항

• Educational Background: Bachelor's degree in Computer Science, Technical Writing, or a related field, or equivalent practical experience. • Professional Experience: Any experience with AI or SaaS service development is a plus. • Field Knowledge: Familiar with or interested in learning the concepts of API, SDK, client library and programming languages such as Swift, Kotlin, JavaScript, and more.

혜택 및 복지

• 플레이스테이션, 자전거, 여행 등 자유롭게 사용할 수 있는 현금성 연간 복지포인트 약 400만원 • 영어회화, 강의 등 자유롭게 수강할 수 있는 어학 지원금 최대 연간 360만원 • 매월 1회 팀 빌딩 비용 지원 • 출퇴근 비용(교통비) 일부 지원 • 선릉 오피스 주차 무료 • 하이브리드 근무 - 주3회 오피스 출근, 주2회 재택선택 가능 • 본인, 배우자, 자녀 모두 포함하는 단체보험 지원 • MRI, 유전자검사등을 포함한 1인당 40만원 상당의 건강검진 지원 - 본인 및 가족 1인 • 법정 연차 외 7개의 휴가 추가 지급 (Boost leave, Birthday leave, etc) • 맥북 프로 등 최신 업무 기기 지원 (직무별 특별 지원 옵션) • 스낵, 음료수, 라면이 매일 가득 채워지는 무제한 스낵바 • 12주 유급 출산 휴가 지원 (엄마, 아빠 모두가능) • 기타 경조사 지원 프로그램 등