Outcome Customer Engineer, AI, Google Cloud
공고 요약
담당업무
기술 평가 단계에서 Account 팀 및 Practice Customer Engineer와 프로젝트 실행 가능성 평가
장기 도입과 신속한 활성화를 고려한 제안 설계 및 FDE 참여 요청 검증
엔터프라이즈 AI 솔루션의 초기 기술 설계
모델, 에이전트, 커넥터와 고객 데이터 파이프라인·ID 제공자·컴플라이언스 경계의 안전한 통합
코드 수준의 고객 구현 이슈 진단 및 해결
제품 버그 식별과 우회 방법 테스트
Product 및 Engineering 팀과의 기술 협업 및 배포 장애 해결
현장 피드백을 실행 가능한 기능 요청으로 전환
고객 대응 팀과 함께 기술적 구현 전략 및 딜리버리 현실 관리
자격요건
고객 대면 또는 기술지원 역할에서의 클라우드 네이티브 아키텍처 경험
기술 딜리버리 전략 수립 및 제품·엔지니어링 조직과의 협업 경험
Java, Python, JavaScript 등 범용 프로그래밍 언어의 코드 읽기 또는 디버깅 경험
LangGraph, AutoGen, CrewAI 등 시스템 설계 또는 오케스트레이션 프레임워크 경험
엔터프라이즈 통합, API, ECM, ID, 클라우드 인프라 또는 AI/ML 모델 배포 경험
마감기한
상시채용
구글(Google) 지원하기 전 이력서 Check
시간이 없다면 AI와 한번에 수정해보세요
공고 원문
소개
As an AI Outcome Customer Engineer, you work as an enterprise architect, technical debugger, engineering liaison and technical delivery manager. You will bridge the gap between pre-sales agreement shaping and post-sales execution. Entering the agreement cycle during the technical evaluation phase for strategic AI accounts, you will ensure that solutions are shaped strictly through the lens of adoption, rapid activation, and viable delivery.
주요업무
• Partner with Account teams and Practice Customer Engineer (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests. • Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries. • Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks. • Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests. • Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.
자격요건
• Bachelor's degree or equivalent practical experience. • 7 years of experience with cloud native architecture in a customer-facing or support role. • Experience with technical delivery strategies and interfacing with product or engineering organizations. • Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript). • Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI). • Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), cloud infrastructure, or AI/ML model deployments.
우대사항
• Experience diving deep into novel technical problems, deciphering ambiguity, diagnosing bugs, and emerging with credible architectural solutions. • Experience orchestrating specialized technical resources to execute complex builds. • Experience engaging with, presenting to, and influencing technical stakeholders or executive leaders. • Excellent executive communication skills, capable of translating deep technical integration issues into business impact.
혜택 및 복지
자세한 사항은 홈페이지 참조
