AI Agent PM

소개

| 이런 경험을 할 수 있어요 • Real-world LLM Alignment: Gain rare, hands-on experience orchestrating customer-facing AI Agents that handle live customer traffic, optimizing alignment through continuous feedback loops. • AI-Native Workflow Mastery: Immerse yourself in a culture that leverages AI across the board - from ideation and engineering to data analysis and documentation - making AI fluency a core part of how you work. • Global AI Product Leadership: Build your career as a Global AI Product Manager by leading the End-to-End Product Lifecycle (Planning, Deployment, Operation, Improvement) based on user data from diverse languages and cultures. • Data-Driven Decision Making: Develop the capability to derive quantitative Product Insights by analyzing hundreds of thousands of actual customer conversation logs using AI. • Global Cross-Functional Leadership: Strengthen your leadership by collaborating with diverse functional organizations (Knowledge Management, CS Operations, Platform, Data Teams) and global stakeholders. | 이런 도구와 기술을 활용하고 있어요 Our team works hands-on with Frontier Models and modern SaaS tools daily. • LLM/MLLM: Almost Frontier Models (GPT, Claude, Gemini, Qwen, etc.) • Cloud Platforms: Azure, AWS, Google Cloud (including AI/ML managed services) • Data Solutions: Snowflake, BigQuery/BigLake, Firestore, Cosmos DB • Collaboration & Productivity: Jira, Slack, Confluence (w/ Atlassian Rovo), Google Workspace (w/ Gemini Pro, NotebookLM Pro), Claude Code • SaaS Integrations: Salesforce, Sendbird, Lokalise

주요업무

| 우리는 이런 일을 해요 1. Product Roadmap & Alignment • Strategic Alignment: Coordinate with Game Product, Engineering, and Operations teams prior to new feature launches or system changes to ensure the Agent is aligned with the latest Context. • Roadmap Execution: Define the Product Roadmap to achieve key metrics (e.g., Deflection Rate, CSAT) and coordinate release schedules with development teams. • Market & Technology Intelligence: Conduct competitive analysis on CS AI solutions and emerging LLM capabilities to inform the product strategy. 2. Agent Ops & Quality Control • Continuous Monitoring: Monitor Agent responses in real-time to detect hallucinations and inappropriate answers. Resolve issues through Prompt/Instruction Tuning or by escalating to the appropriate teams. • Edge Case & Safety Management: Identify unexpected user scenarios, adversarial inputs (e.g., jailbreaking attempts), and policy violations. Evaluate and strengthen safety guardrails to ensure the Agent handles unforeseen situations gracefully. • Performance Optimization: Collaborate cross-functionally with Knowledge Base, CS Ops, Contents, and Data Teams to update Grounding Resources and address root causes of performance issues. • Evaluation Management: Build and maintain curated evaluation sets (Golden Test Sets) covering typical user queries and edge cases. Continuously track metrics (Accuracy, Relevance, Groundedness) to ensure response consistency. 3. Data-Driven Insight & Risk Management • Anomaly Detection: Detect sudden changes in User Query Patterns to identify potential system failures or bugs, promptly escalating them to Operation/Engineering teams. • VOC Analysis: Surface Voice of Customer data from conversation logs to provide actionable insights that drive Product Improvement across the entire organization.

자격요건

| 이런 분과 함께 하고 싶어요 • Total Experience: 7+ years (with 5+ years in PM/PO roles) • Business-Fluent English (Verbal & Written): Ability to discern subtle nuance and context in English text and apply that precision to Prompt Engineering - beyond conversational fluency. • Hybrid Role Capability: Ability to balance the strategic planning ("Why") of a Product Owner with the execution and management ("How") of a Project Manager. • Analytical Problem Solving: Ability to logically decompose complex issues and derive solutions based on Data. • Technical Understanding: Working understanding of LLM Core/Application mechanisms (Token, Temperature, Context Window, CoT, Extended Thinking, Tool Calling, Grounding) and Prompt Engineering techniques.

우대사항

| 이런 경험이 있으면 더 좋아요 • Experience or understanding of the iGaming or Regulated Business. • Personal interest in Poker, iGaming or game theory - helpful for building empathy with our core user persona. • Understanding of the Customer Support Domain or experience with CS System projects. • Experience in planning, commercializing, and operating LLM-based Conversational AI services. • Experience building or prototyping products using Agentic Coding tools (e.g., Claude Code, Antigravity, GitHub Copilot, Cursor). • Experience with the Salesforce Ecosystem and data analysis skills using Python/SQL.

혜택 및 복지

| 앤서스랩코리아가 더 궁금하다면? • 앤서스랩코리아 최신 소식 보러가기: https://nsuslab.com/#/departments • ATI팀 소개 바로 가기: https://nsuslab.com/#/departments/ati | 근무 형태 및 시간 • 근무 형태 : 정규직 (시용 3개월 종료 후, 정규직 전환 가능 대상 / 정규직 급여와 동일) • 근무 시간 : 선택적 근무제 (출근시간 : 오전 9시 ~ 11시)