Global Operations ADSEO Team Leader - Trust and Safety - Korea Location: Seoul Employment Type: Regular Job Code: A193087 Share this listing: Responsibilities Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Responsibilities - Responsible for day-to-day management and growth of the team. - Responsible for overall team delivery, through management of individual and overall team performance. - Provide guidance, mentorship and develop high performing team members. - Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects. - Responsible for localizing working processes and strategies, managing the labeling projects with the Safety Specialists and providing the labeling results in line with expectations. - Provide efficient & timely data through performance management practices, and deliver reports to business teams when required. - Be solution driven with local & global strategy in mind, and be proactive in delivering these solutions. - Excellent communication skills, leading multi-lingual, multi-cultural teams, and facilitating an atmosphere of communication & collaboration. - Lead the team to continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, and efficiency goals can be met. - Conduct interviews & other hiring process duties to successfully grow out teams with qualified & capable people. - Additional compatible and related responsibilities which are not necessarily listed above. Qualifications Minimum Qualifications - Bachelor's Degree or equivalent education/experience preferable - Minimum 3 year working experience in team leadership and management, with hard and soft skills suitable to this role. - Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in Korean and English to ensure smooth stakeholder management - Strong people management skills. - Display a broad understanding of our business needs, and strategic thinking skills. Preferred Qualifications - Be familiar with the business logic of labeling and working mode of the upstream and downstream teams. - Have a demonstrated ability to make good decisions in complex situations. - A fast learner who has the ability to embrace a fast-paced working environment. - Familiar with technical industry, better to have machine learning or content safety related experience. - Strong cross-cultural communication and interpersonal skills. Strong presentation skills. - Comfortable reporting to, or collaborating with, all levels of management & broader stakeholders. - Proven track record of working with cross-functional partners, across different countries, ideally have experience with different European markets/region - A passion for helping others to grow, and a willingness to step beyond your comfort zone. - Familiar with Microsoft Office Suite (PPT / Excel/Word) Job Information About TikTok Tik Tok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Equal Opportunity at TikTok TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.
