Account Manager (Rakuten Advertising)

소개

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty. Job Summary: We are seeking a dedicated and proactive Account Manager to join our team. In this role, you will act as the primary point of contact between our clients, publisher partners, and internal teams, ensuring seamless collaboration and driving strategic growth. You will be instrumental in managing and executing affiliate marketing strategies for a diverse portfolio of clients. Your mission will be to build strong client relationships, analyze performance data to support strategic decisions, and identify growth opportunities within your accounts. Working closely with internal teams and clients, you will contribute to the development and optimization of affiliate programs that align with business goals and market trends. This role offers the chance to collaborate across functions, share insights, and participate in projects that enhance our brand and business growth. Join our dynamic team to kickstart your career in affiliate marketing, where your contributions will directly impact our clients' success and Rakuten Advertising's growth.

주요업무

[Client Management] • Manage a portfolio of clients, executing affiliate marketing strategies effectively to meet established goals. • Build and maintain strong relationships with clients through regular meetings, emails, calls, and support tickets, acting as the primary point of contact. • Apply analytical skills to assess performance data and make informed decisions to support client objectives. • Seek opportunities for growth and upselling within client accounts, responding to client needs and market opportunities. • Address and resolve client disputes, aiming for satisfactory outcomes and maintaining positive client relationships. [Affiliate Program Strategy] • Assist in the creation and delivery of affiliate marketing strategies for clients, ensuring they meet client goals and market demands. • Help manage client affiliate budgets and forecasts, aiming for optimal resource allocation and ROI. • Perform market trend and competitor strategy analyses to support the adjustment of client strategies. • Work in collaboration with clients to tailor affiliate programs that meet their business objectives. • Support the ongoing evaluation and optimization of affiliate program performance, using Rakuten - Advertising's tools and technologies. [Collaboration] • Work with internal teams across different regions to support affiliate initiatives and share insights. • Contribute to identifying partnership opportunities with publisher services that can enhance business growth. • Share and adopt best practices within the affiliate team, contributing to a learning environment. • Participate in cross-functional projects, offering affiliate marketing insights to support broader company goals. • Assist the marketing team in promoting business events and enhancing the Rakuten Advertising brand. [Administration] • Review client contracts and billing mechanisms regularly to ensure understanding and compliance. • Address billing issues and escalations, collaborating with the finance team for timely resolutions. • Assist in troubleshooting technical issues for clients, coordinating with the tech support team for effective solutions. • Contribute to revenue and forecasting efforts for client portfolios, maintaining accurate and detailed records. • Document client performance and activities in internal systems, ensuring data is accurate and accessible for ongoing analysis.

자격요건

[Technical] • 3+ years of digital marketing experience including client service (agency, client or consulting) • BA degree in a Marketing field preferred • Competent in Microsoft Office programs - particularly Excel (intermediate) and PowerPoint • Experience in strong client relationships, reinforced by building trust, advising and upselling • Good project management skills • Web literate (tracking analytics and methods) [Personal Effectiveness] • Highly organised, self-motivated, good time-management, able to prioritise • Think creatively, has a problem-solving approach and uses professional judgment • Proactive - continually looking for ways to grow and improve within own role • Work well under pressure and to tight deadlines • Inquisitive approach to continuously learning on the job [Communication] • Proficiency in English is required • Strong customer services skills: Negotiation, diplomacy, able to translate client requirements • Into technical specifications • Excellent written and verbal communication • Confident interpersonal skills [Result Focus] • Detail-orientated • Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals. • Proof that you can set and surpass KPI targets [Teamwork] • Reliable and able to work independently on targets • A real team player that is able to integrate and work closely with an enthusiastic team [Understanding of Business] • Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing

혜택 및 복지

라쿠텐심포니코리아는 라쿠테니안들이 뛰어난 동료들과 함께 최고의 퍼포먼스를 낼 수 있도록 다양한 복리후생 프로그램을 제공하며, 라쿠텐 글로벌팀과 함께 더 좋은 근무환경을 만들기 위해 프로그램들을 연구하고 발전시키고 있습니다. 1. 내가 성장할 수 있는 글로벌 기업문화 - 진정한 글로벌 비즈니스를 기반으로 한 조직 경험과 최고의 팀 - 자유로운 의견교환과 상호신뢰에 근거한 수평적 커뮤니케이션 ("님" 호칭과 존댓말 사용) - 시간, 장소, 상황에 맞게 개성을 표현할 수 있는 자유복장 - 영어실력 향상을 위한 사내 어학지원 - President와 라쿠테니안 간 수평적 소통을 실천하는 All hands Meeting 2. 성과를 함께 만들 수 있는 워크플레이스 - 사무공간 및 직무 별 최적화된 장비와 소프트웨어 제공 - 오피스 라운지 등을 활용한 간식 및 음료 무제한 제공 - 성장과 성과를 전폭적으로 지원하는 전자도서관 운영 - 장기근속 직원을 위한 리프레시휴가/지원금 (3주년/5주년/7주년~30주년) 3. 라쿠테니안의 가족까지 생각하는 마음 - 새로운 가족의 탄생을 축하하는 출산휴가/육아휴직 적극 지원 - 결혼, 환갑~구순, 출산, 자녀입학 등 개인의 소중한 순간을 응원하는 경조지원 제도 - 가족의 건강하고 행복한 삶을 위한 단체보험 (본인,배우자,자녀) ※ 위 내용은 매년 회사 정책에 따라 변경될 가능성이 있습니다.