CloudSupportEngineer-Storage&CDNJob ID:2955163 Amazon Web Services Korea LLCDESCRIPTIONJobdetailsABOUTUSKOR,SeoulAmazonWebServices isthe market leader andtechnologyforerunner in theCloudbusiness.Asamemberof theAWS SupportEngineerAWS Support team youwillbeattheforefrontofthis transformational technlogy,assisting aglobal list ofcompanies anddevelopers thatare taking advantageof agrowingsetofservicesand features to runtheirOperations,IT, &Supportmission-criticalapplications.As aCloudSupportEngineer, youwill act asthe'CloudAmbassador'across all theEngineeringcloud products,armingourcustomerswith required tools&tactics togetthe most out oftheirProduct andSupport investment.Would youlike to usethelatest cloud comptingtechnologies?Doyouhaveaninterest in helpingcustomersunderstandapplicationarchitectures andintegrationapproaches?Areyoufamiliarwithbestpracticesforapplications,servers andnetworks?Do youwant to bepart of acustomerfacingtechnologyteamhelping toensurethesuccess of AmazonWebServices (AWS)as aleadingtechnologyorganization?Ifyoufit thedescription, you mightbe thepersonwearelookingfor!Weare a groupof smart people,passionateaboutcloudcomputing,andbelievethat worldclasssupport is critical tocustomersuccessKey jobresponsibilitiesFirst andforemostthisis acustomer supportrole-inTheCloud.·Onatypicalday,aSupportEngineer will be primarilyresponsibleforsolvingcustomer'scasesthrough avarietyof customer contactchannels whichincludetelephone,email,and web/live chat.You willapply advancedtroubleshootingtechniquestoprovidetailoredsolutionsforourcustomers anddrivecustomer interactionsbythoughtfullyworkingwithcustomers todivedeepintotherootcauseofanissue.Apart fromworkingon abroadspectrumof technicalissues,anAWSSupport Engineermayalsocoach/mentornew hires,develop&presenttraining,partnerwithdevelopmentteamsoncomplex issues or cortactdeflectioninitiatives,participate in newhiring,write tools/scriptto helpthe team,or work with leadrshipon processimprovement andstrategicinitiatives.Careerdevelopment:We promoteadvancementopportunitiesacross theorganization tohelpyoumeetyourcareer goals.Training:Wehavetrainingprograms to help youdeveloptheskills required tobe successful in yourrole.We hiresmart peoplewho arekeen tobuilda careerwithAWS, sowearemoreinterestedintheareasthatyoudoknowinsteadofthoseyouhaven'tbeenexposed to yet.Supportengineersinterestedintravelhavepresented trainingorparticipatedinfocused summitsacross oursites or at specificAWSevents.AWSSupport Engineering has24/7/365operation modelandwork schedulewillbe required to includenights,weekends andholidays.Wanttoknowwhat'sitliketobeaSupportEngineer at AWS? Take alookhttps://www.youtube.com/watch?v=GC3bWcFFZToAdayinthelifeWHATCANYOUEXPECTFROMALIFEATAWS?Everydaywillbring newand excitingchallengesonthejobwhileyou:·Learn and useinnovative technologies·Apply advancedtroubleshootingtechniquestoprovideuniquesoluticnstoour customers'individualneeds·Interactwith leadingtechnologists aroundthe worldWorkdirectlywithAmazonWebServices teams to help reproduceandresolvecustomer issues·Leverage yourextensivecustomer supportexperiencetoprovidefeedback tointernalAWSteamsonhowtoimprove ou servicesDrive customercommunicationduringcriticaleventsDrive projects that improve support-relatedprocessesandourcustomers'technicalsupport experienceWritetutorials,how-tovideos,andothertechnicalarticlesfor the customer ccmmunityWork oncritical,highlycomplexcustomerproblemsthatmayspanmultipleAWSservicesAbouttheteamINCLUSIVETEAMCULTUREHereatAWS,weembrace ourdifferences.We are committed tofurthering ourcultureof inclusion.We have tenemployee-ledaffinitygroups,reaching40,000employeesinover190chaptersglobally.We have innovativebenefit offerings,andhost annualandongoinglearningexperiences,includingourConversations onRace andEthnicity(CORE)andAmazeCon(diversity)conferences.Amazon's cultureof inclusion isreinforcedwithinour 16LeadershipPrinciples,which remind teammembers to seekdiverseperspectives,learnandbecurious,andearntrust.WORK/LIFEBALANCEOur teamputs ahighvalueonwork-life balance.Itisn'tabouthowmanyhoursyouspendathomeor at work; it'sabout theflow you establishthat brings energy to bothpartsofyourlife.Webelievestrikingtherightbalancebetween your personalandprofessional life is critical to life-longhappiness andfulfillment.We offerflexibilityinworkinghoursandencourageyoutofindyour ownbalancebetween yourworkandpersonallives.MENTORSHIP/CAREERGROWTHOurteamisdedicatedto supportingnewmembers.Wehaveabroadmixofexperiencelevelsandtenures,andwe're buildingan environmentthatcelebrates knowleclge sharingandmentorship.We careabout yourcareergrowthandstrive to assignprojects based onwhat willhelpeach teammemberdevelopinto a better-roundedprofessionalandenablethemtotakeonmorecomplextasksin thefuture.BASICQUALIFICATIONS3+ year'sexperience in a relevant technicalposition.Impeccablecommunicationskills tosuccessfullyengagewith customers.Troubleshootingskillsatmanylevelsofcomplexity.Self-starterwho is excitedabout technologyPREFERREDQUALIFICATIONSUnderstandingof ContentDelivery NetworksExperience troubleshootingfilesystem,block andobject storageUnderstandingof streamingvideo(H264,MP4,WEBM,HLS,SmoothStreaming)Understandingofvideocompression&Delivery(Codecs&Container,StreamingProtocols)Experience withCloudarchitecture patterrs anddistributedcomputingconceptsMessagingandQueueingexperienceExperienceworkingwithRESTAPIbasedservicesExposure toOSandnetworkingsecurity concepts andstandardmethodologiesOur inclusivecultureempowersAmazonianstodeliverthebest results forourcustomers.If you have adisabilityand need a workplace accommodation or adjustment duringtheapplication and hiringprocess,including supportfortheinterviewor onboardingprocess,pleasevisit https://amazon.jobs/content/en/how-we-hire/accommodatiors for moreinformation.Ifthecountry/regionycu're applying in isn'tlisted,please contactyourRecruiting Partner.
