Technical Consultant (TAM) - AMAZON Web Services, Korea , Partner/FSI
공고 요약
원티드담당업무
기업 고객의 AWS 서비스 및 클라우드 문의 해결 지원
운영 성과 분석 및 정기 리뷰 발표
서비스 장애, 지표, 서비스 출시 전 계획에 대한 상세 검토
AWS 환경의 안정적 운영과 비용·복잡성 절감 지원
고객의 사업 요구와 기술 과제를 파악하고 신뢰 관계 형성
장애, 상충 관계, 위험 관리에 관한 고위 리더 대상 기술 논의 주도
고객 이슈 해결을 위해 AWS 글로벌 엔지니어링 및 서비스 팀과 협업
자격요건
분산 애플리케이션 설계·구현·운영·컨설팅 경험
고객 중심의 업무 태도와 주도적인 실행력
원격 팀과 협업할 수 있는 역량
기술 환경
EC2, RDS 데이터베이스, 네트워크, ECS/EKS, IoT, 보안·거버넌스 등 AWS 서비스
보상
지원자 합격 보상금 50만원
지원방법
기업 사이트에서 지원
마감기한
상시채용
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공고 원문
소개
As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Network, ECS/EKS, IoT, Security/Governance, and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy.
주요업무
• Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud. • Complete analysis and present periodic reviews of operational performance to customer • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity • Foster trusting relationships with customers, understanding their business needs and technical challenges • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management • Work directly with AWS global engineering and service teams to resolve customer issue.
자격요건
• 7+ years of design/implementation/operations/consulting with distributed applications experience • Strong customer focus and bias for action; and ability to work with remote teams
우대사항
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/network/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
혜택 및 복지
• 90-day ramp-up onboarding period with education on customer support skills and AWS cloud services/solutions • Knowledge and experience sharing culture, including technical knowledge sessions • Personal development programs including a business English language program • Opportunity to collaborate directly with AWS global engineering teams • Internal international relocation opportunities to work in different AWS regions • Flexible working hours supporting work-life balance • Mentorship programs and educational seminars supporting career growth
