Operations Team Leader (Hospitality)
위브리빙코리아
<h2>직무</h2><p>Operations Team Leader (Hospitality)</p><h2>포지션 상세</h2><p>• Weave Living is Asia Pacific’s leading integrated lifestyle rental apartment developer, owner, operator, and asset manager. Our beautifully designed and professionally managed living options include multifamily apartments, luxury serviced suites, and private studios in wholly owned buildings in prime city centre locations. We pride ourselves in bringing hassle-free city living experience to our residents delivering fantastic value. Our properties are home to global citizens who rave about our fully furnished, design-led living spaces, amazing, shared spaces, state-of-the-art technology, luxury amenities, unmatched service, and most importantly a vibrant community led by our very own brand ambassadors. Focus on sustainability, and creating positive social impact is at the heart of everything we do. We are a portfolio company of leading global private equity firm Warburg Pincus, and work with several marquee institutional investors as JV partners in our residential-for-rent asset management business. Our current AUM on a fully invested basis is c. USD 3.2 billion with over 2,300 units spread across APAC’s key gateway cities. We are rapidly expanding in the region with Japan and Korea as key target markets, to complement our existing presence in Hong Kong and Singapore.<br><br>*When applying, please attach your CV in English in addition to your primary CV or other required documents</p><h2>주요업무</h2><p>About the Role: <br>We are looking for an experienced and self-motivated team player to join our team in Seoul to oversee day-to-day operations of our property portfolios. As Operations Team Leader, you will play an integral part in shaping the product and service delivery of Weave Living’s portfolio in Korea. This role will be based in our Seoul office and report to the Regional Head - Korea. <br><br>Responsibilities: <br>• Oversee the pre-opening phase including procuring third-party service contracts, preparing standard operating procedures, and training manuals, providing input for initial budgets and site planning for optimal long-term property performance<br>• Upon property openings, serve as the decision-maker within the Operations Team on daily operational issues raised by residents and third-party vendors<br>• Planning and controlling operating expenses and improvement/maintenance works<br>• Communicate with the Community team on all property matters affecting guest service and property operations<br>• Supervise community, facilities and housekeeping teams to ensure maximum resident satisfaction by providing personal recognition and prompt cordial attention to guests from arrival to departure<br>• Maximize social engagement in an effort to further improve on service delivery<br>• React to any situations to ensure guests receive prompt attention and personal recognition during their stays at the property <br>• Respond properly in any kind of emergency or safety situations, to residents needs and resolve related problems<br>• Identify and implement process improvements to enhance operational efficiency<br>• Staff management including recruitment, role and responsibilities assignment, training and motivating on-property teams, driving staff engagement and retention strategy<br>• Manage operational performance metrics, providing guidance and performance feedback<br>• Perform any ad-hoc tasks as assigned by the management</p><h2>자격요건</h2><p>• Proven work experience in the hospitality (Rooms) or Property Management industry. <br>• 7+ years' experience in managing day-to-day operations of accommodation properties, serviced residence and hotel background will be strongly preferred.<br>• Responsible, self-motivated, detail-oriented and the ability to work independently<br>• Proven leadership and training abilities, ability to connect well with people; warm and approachable<br>• Good analytical, organisational and problem-solving skills <br>• Excellent verbal and written communication skills with both residents and team members<br>• Ability to work cross-functionally with different business units, and efficiently under pressure to manage multiple tasks and prioritise for completion<br>• Able to manage and resolve conflicts equitably and productively in accordance with company values. <br>• Able to create and maintain an efficient system of operation to support the business needs</p><h2>우대사항</h2><p>• Bachelor’s degree in hospitality or related disciplines<br>• Fluent in English and Korean, with additional language skills being a plus</p><h2>혜택 및 복지</h2><p>• Excellent company culture with the ability to work internationally.<br>• Competitive base compensation and bonus scheme<br>• International travel potential<br>• Growth potential based on performance and interest<br>• Company-wide outings and retreats<br>• Salary: To be determined based on qualifications and will be discussed during the interview process.</p>
