Customer Success Account Manager (CSAM)
공고 요약
담당업무
전략적 엔터프라이즈 고객 관계 구축 및 유지
중대 장애 및 에스컬레이션 조율
고객 성공 계획 수립·갱신·실행
Microsoft 클라우드 및 AI 솔루션 도입·활용 확대
고객 성공 프로그램의 계획·우선순위·실행 관리
고객 상태 및 기술·운영·상업·도입 리스크 관리
내부 조직, 기술 전문가, 파트너, 상업 조직 간 협업 조율
경영진 대상 성과·리스크·기회·권고사항 커뮤니케이션
자격요건
클라우드, 인공지능, 데이터, 보안, 생산성 또는 엔터프라이즈 플랫폼 기술 이해
복수의 내부·외부 이해관계자와 이니셔티브를 주도한 경험
복잡한 환경에서 리스크 관리, 우선순위 설정, 실행계획 수행 역량
한국어 원어민 수준 및 영어 업무 커뮤니케이션 역량
경영학, 사회학, 심리학, 컴퓨터과학 또는 관련 분야 학위와 고객성공·솔루션 제공·컨설팅·포트폴리오 관리 경험
우대사항
고객 산업 관련 경력 5년 이상
Microsoft 또는 AWS 등 경쟁사 관련 기술 인증
석사 학위 및 관련 경력 6년 이상 또는 학사 학위 및 관련 경력 8년 이상
마감기한
상시채용
마이크로소프트(Microsoft) 지원하기 전 이력서 Check
시간이 없다면 AI와 한번에 수정해보세요
공고 원문
소개
The Customer Success Account Manager (CSAM) is the primary post-sales success lead and trusted advisor for strategic enterprise customers. The purpose of the role is to connect the customer's digital strategy with Microsoft's technology capabilities, ensuring that deployed solutions deliver measurable business value, sustained adoption, and continuous evolution of the customer's digital ecosystem.
주요업무
• Strategic & Operational Customer Relationships — Build and sustain trusted relationships with executives, business leaders, technology teams, and operational stakeholders, moving fluidly between executive conversations and execution-level discussions. • Incident & Escalation Orchestration — Act as the customer's advocate during critical incidents, coordinating CSS, Engineering, Product Groups, partners, and internal stakeholders to accelerate triage, drive effective communication, identify workarounds, and restore business operations as quickly as possible. • Customer Success Strategy — Lead the definition, refresh, and execution of the Customer Success Plan (CSP), translating business needs into concrete adoption, transformation, and value-generation initiatives. • Cloud & AI Adoption — Actively drive adoption, usage, and expansion of Microsoft cloud and AI solutions — helping customers identify relevant AI use cases, accelerate implementation, promote organizational adoption, and ensure measurable impact. • Delivery & Governance Leadership — Orchestrate the planning, prioritization, tracking, and execution of customer success programs across internal teams, partners, and customer stakeholders. • Risk & Customer Health Management — Monitor customer health; identify technical, operational, commercial, and adoption risks; and lead mitigation plans before issues escalate. • Cross-Functional Orchestration — Mobilize Microsoft resources, technical specialists, partners, and commercial teams toward common outcomes, influencing without direct authority. • Executive Engagement & Business Value — Lead impact- and outcome-focused conversations, communicating progress, risks, opportunities, and recommendations in a clear, executive, decision-oriented manner.
자격요건
• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. • Working knowledge of cloud, artificial intelligence, data, security, productivity, or enterprise platform technologies. • Native-level Korean proficiency and professional English proficiency, written and verbal. • Experience leading initiatives with multiple internal and external stakeholders. • Demonstrated ability to manage risk, prioritize initiatives, and execute work plans in complex environments.
우대사항
• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. • 5+ years relevant work experience within customer industry. • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
혜택 및 복지
자세한 사항은 홈페이지 참고
