Digital Platform Product Operations Professional (Fixed Term Contract)
공고 요약
원티드담당업무
사고 심각도·고객 및 비즈니스 영향·긴급도 평가와 인시던트 트리아지
인시던트 티켓 생성·우선순위 지정·추적·에스컬레이션·종료 관리
고영향 장애 발생 시 비즈니스 이해관계자 대상 상황 공유 및 조정
Digital Solutions, Tech, 본사·지역·글로벌 조직 및 외부 벤더와 원인 조사·해결 협업
재발 방지 조치와 지속적인 서비스 개선을 통한 플랫폼 안정성 강화
릴리스 캘린더·변경사항·의존성·위험 및 주요 비즈니스 일정 관리
UAT 테스트 시나리오·결함 기록·비즈니스 승인 조정
변경 문서화·승인·Go 또는 No-Go 판단·비상계획·롤백 준비 등 릴리스 거버넌스 관리
캠페인 페이지·콘텐츠·배너 및 플랫폼 기능의 릴리스 일정 조정
캠페인 론칭과 미디어 활동 모니터링, 유입 페이지 및 고객 여정 오류 점검
배너 변경·콘텐츠 업로드·랜딩 페이지·온사이트 검색 키워드 설정 및 최적화 관리
비즈니스 요구사항·운영 이슈·이해관계자 피드백·성과 데이터를 기반으로 플랫폼 개선 기회 발굴
디지털 개선 프로젝트와 워크스트림의 발견·요구사항 정의·솔루션 설계·개발 조정·테스트·배포·출시 후 검토 전 과정 관리
비즈니스 요구를 기능 요구사항으로 구체화하고 글로벌·지역 조직과 솔루션 설계 및 개발 협업
Product Owner의 로드맵 계획·백로그 관리·우선순위 설정 지원
웹사이트·캠페인·운영 성과지표를 모니터링하고 고객 경험 개선 인사이트와 권고안 도출
자격요건
Digital, E-commerce, Marketing, Communications, Digital Media, Information Systems, Business 또는 관련 전공의 Bachelor's degree 또는 동등 학력
웹사이트 제품 관리·디지털 플랫폼 운영·이커머스 운영·기술 프로젝트 관리·디지털 딜리버리 관련 경력
대규모 복잡한 조직 또는 글로벌 브랜드 환경에서의 업무 경험
이커머스 플랫폼, CRM, CMS, OMS, WMS, 웹 분석, 온사이트 검색 및 프로젝트 관리 도구 실무 경험
접수방법
기업 사이트에서 지원
마감기한
상시채용
샤넬 지원하기 전 이력서 Check
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공고 원문
소개
For over a century, CHANEL has been committed to delivering exceptional client experiences that reflect its renowned legacy. In today's rapidly evolving technological and digital landscape, it is essential for the brand to connect with clients seamlessly and consistently, ensuring that every interaction upholds CHANEL's prestige. Chanel.com is CHANEL's digital flagship, a gateway through which clients discover the House, explore products and collections, access services, make purchases, and connect with boutiques.
주요업무
• Perform incident triage by assessing severity, client and business impact, urgency, affected journeys, and required stakeholder involvement. • Raise, prioritise, and manage incident tickets, ensuring issues are accurately documented, assigned, tracked, escalated, and closed in accordance with agreed service processes. • Act as the primary coordination point for business stakeholders during high-impact incidents, providing timely, clear, and appropriately tailored status updates. • Partner with Digital Solutions, Tech and corporate stakeholders at local, regional, global, and external vendors to investigate incidents, validate root causes, and drive resolution within agreed timelines. • Drive preventive actions and continuous service improvements to reduce incident recurrence, strengthen platform stability, and minimise disruption to clients and business operations. • Maintain visibility of release calendars, planned changes, dependencies, risks, and key business milestones; coordinate UAT activities including test scenarios, defect logging, and business sign-off. • Ensure appropriate release governance including change documentation, approvals, go/no-go decision inputs, contingency planning, and rollback readiness; conduct pre- and post-release validation. • Coordinate and communicate release schedules for key campaign pages, content, banners, and relevant platform features with internal stakeholders. • Monitor campaign launches and key media activities to ensure incoming traffic lands on intended pages and client journeys perform smoothly without errors or broken links. • Manage the end-to-end readiness of campaign-related onsite updates, including banner changes, content uploads, key landing pages, and onsite search keyword setup or optimisation. • Identify, scope, and document platform enhancement opportunities based on business needs, operational issues, stakeholder feedback, and performance data. • Manage assigned digital enhancement projects and workstreams end-to-end, from discovery and requirement definition through solution design, development coordination, testing, deployment, and post-launch review. • Translate business needs into clear functional requirements and work closely with Global or Regional teams throughout solution design and development. • Support the Product Owner with roadmap planning, backlog maintenance, and prioritisation by providing operational, technical, and market input. • Monitor key website, campaign, and operational performance indicators to identify client-experience friction and improvement opportunities, consolidating findings into actionable insights and recommendations.
자격요건
• Bachelor's degree or equivalent in Digital, E-commerce, Marketing, Communications, Digital Media, Information Systems, Business, or a related discipline. • A minimum of 6–7 years of relevant professional experience in website product management, digital platform operations, e-commerce operations, technical project management, or digital delivery within a large, complex organisation or global brand environment. • Hands-on experience with enterprise digital platforms and tools, such as e-commerce platforms, CRM, CMS, OMS, WMS, web analytics, onsite search, and project-management tools.
우대사항
• Working knowledge of front-end and back-end website environments, system integrations, data flows, and the software development lifecycle is preferred. • Experience in luxury, fashion, beauty, retail, or another premium client-centric environment is a plus.
혜택 및 복지
자세한 사항은 홈페이지 참조
