Trainer - Education Team - Lancome & Helena Rubinstein
공고 요약
원티드담당업무
글로벌 브랜드 가이드라인과 우선순위에 맞춘 교육자료 개발·현지화·배포
뷰티 어드바이저 대상 제품, 서비스, 판매 역량 교육 기획 및 진행
뷰티 어드바이저의 참여와 서비스 역량을 높이는 동기부여 활동 운영
고객 경험 향상을 위한 서비스 도구와 콘텐츠 개발
NPS 및 CXE 분석을 통한 개선 기회 발굴과 프로그램 개발
백화점 카운터 고객 서비스 경험 개선 활동 기획 및 실행
양 브랜드의 캐빈 페이셜 서비스 기준에 맞춘 뷰티션 교육
뷰티 클래스 등 브랜드 이벤트 콘텐츠 개발 및 실행 지원
브랜드 스토리와 이커머스 콘텐츠 개발, 라이브 방송 활동 지원
자격요건
스킨케어 및 메이크업에 관한 탄탄한 지식과 럭셔리 뷰티에 대한 관심
뷰티 어드바이저의 고객 서비스와 캐빈 페이셜 경험 향상을 위한 교육·코칭 역량
고객 상담 및 리테일 교육에서 뷰티 테크를 활용한 경험
팀에 동기를 부여할 수 있는 커뮤니케이션 및 발표 역량
부서 간 협업과 효과적인 관계 형성 역량
주도적이고 긍정적이며 변화하는 우선순위에 유연하게 대응하는 태도
DMI 교육자료를 이해·해석하고 현지 팀에 전달할 수 있는 영어 능력
MS PowerPoint, Excel, Word 등 디지털 도구 활용 능력
지원방법
기업 사이트에서 지원
마감기한
상시채용
로레알(L'Oreal) 지원하기 전 이력서 Check
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공고 원문
소개
Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). You will elevate brand expression and retail excellence across Lancôme and Helena Rubinstein counters in Korea, reporting directly to the Education Team Manager. You will coach our retail teams to deliver exceptional consumer journeys, blending luxury service with modern beauty tech consultations.
주요업무
• Develop, localize and distribute training materials in line with global brand guidelines and priorities. • Plan and deliver product, service and selling-skills training for Beauty Advisors. • Operate Beauty Advisor motivation to strengthen engagement and service capabilities. • Develop service tools and content to enhance customer experience. • Review NPS and CXE insights, identify improvement opportunities, and develop programs • Plan and implement initiatives to improve the customer service experience at department store counters • Train beautician team for cabin facial service standards for both brands • Develop content for brand events such as beauty class, and support event execution • Develop brand stories and content for e-commerce and support live broadcast activities.
자격요건
• A candidate with strong skincare & makeup knowledge and a genuine passion for luxury beauty. • Someone who can confidently train and coach Beauty Advisors to deliver excellent customer service and cabin facial experiences. • A candidate with experience using beauty tech in customer consultations and retail training. • A confident communicator and engaging presenter who can motivate and inspire retail teams • A collaborative team player who builds effective working relationships across departments and contributes to strong cross-functional teamwork. • A proactive, positive, and passionate self-starter who takes initiative and adapts flexibly to changing priorities. • You have a bachelor's degree or equivalent. • You have at least five years of relevant experience. • You have experience in beauty training, skincare consultation, retail coaching, or a related field. • You have sufficient English proficiency to understand and interpret training materials from DMI and deliver relevant content to local teams. • You are proficient in digital tools, including MS PowerPoint, Excel, and Word.
우대사항
• A candidate with an esthetician certification; this is preferred due to the role's involvement in cabin facial services • Someone with makeup experience, which would be an additional advantage.
혜택 및 복지
• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!) • Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal • An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up,
