N-Tech Manager, Technology Systems and Operations (VFX) Seoul, Korea, Republic of Job Requisition ID JR32622 Teams Work Type Engineering Operations Onsite Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. ROLE Netflix is redefining interactive entertainment, and the APAC N-Tech Manager, Technology Systems and Operations (VFX) based in Seoul, South Korea plays a pivotal role in ensuring seamless, secure, and scalable technology experiences for our global VFX production teams. This leader drives innovation in VFX technology support, automates workflows, and enhances operational excellence to empower Netflix's VFX Studios. You will be responsible for ensuring seamless operation, integration, and evolution of technology services supporting Netflix's various VFX teams. Your leadership will be instrumental in refining technical support models, driving automation, and enhancing technology services that empower VFX production. You will also oversee internal teams along with managed service providers (MSPs) to deliver high-quality support while fostering innovation and efficiency. RESPONSIBILITIES • Strategic Leadership & Technology Vision • Act as a key strategic partner to VFX Studio leadership and cross-functional business units, aligning technology support roadmaps with long-term studio goals to drive innovation, efficiency, and seamless integration of VFX production workflows. ⚫ Define and execute a technology operations strategy that enhances VFX production efficiency, leveraging automation, and technology-first proactive support models to align with Netflix's VFX studio growth and the N-Tech Learning Engine framework. • Build and develop a high-performing team, fostering an environment of growth, technical excellence, and innovation while leading the evolution of technical support services, ensuring scalability, security, and operational excellence. ⚫ Champion user-centric, and efficient technology experiences across all game studio operations. • Operational Management & Service Excellence • Oversee daily operations of the Technology Systems and Operations Specialist (TSOS) team, ensuring optimal coverage, and performance at all times. • Proactively remove roadblocks for the team by optimizing support workflows, automating troubleshooting, and leveraging real-time analytics to enhance the technology support experience. • Implement best practices for technical support, issue resolution, and incident management ensuring rapid response and minimal disruption to VFX studios. • Establish and refine operational procedures, leveraging data-driven insights to optimize efficiency and scalability, while ensuring optimum resource utilization. • Collaboration & Technical Integration • Act as a strategic partner to VFX studios, engineering teams, enterprise operations, and strategic sourcing teams aligning technology roadmaps with business objectives. • Collaborate with cross-functional teams to improve supportability and proactively address recurring technology challenges in VFX development. • Ensure seamless integration of Netflix-owned and third-party VFX tools, supporting efficiency and innovation. ⚫ Partner with engineering and product teams to gather feedback and provide insights, driving continuous improvement. ⚫ Drive alignment across teams by standardizing support processes and ensuring consistency in operational execution. • Develop root cause analysis reports, identify trends, and implement proactive solutions with the Workforce Productivity Solutions team to mitigate recurring issues. • Serve as the primary escalation point for complex technical issues, ensuring timely resolution through collaboration with engineering, platform, and infrastructure teams. • Develop and conduct training programs for internal teams and external partners, promoting best practices and technological literacy. NECESSARY SKILIS & EXPERIENCE • Business-level fluency in speaking and writing English and Korean. • 7+ years experience managing technical operations, or technology support in VFX, animation, gaming, or similar production environments with at least 3 years in a leadership or managerial role. • Deep understanding of VFX pipelines, real-time rendering, and VFX software (e.g., Maya, Nuke). • Strong understanding of studio network architecture, high-performance storage solutions, and cloud-based game development environments. • Hands-on experience with VFX tools, pipelines, automation, and other related systems. • Proficiency with remote and virtualized workstation technologies (Teradici, Parsec, Citrix, VDI) • Excellent cross-functional leadership and problem-solving skills, with the ability to bridge gaps between creative and technical teams • Ability to work independently and drive alignment amid ambiguity with minimal supervision. • Ability to translate complex technical challenges into actionable strategies for executives, developers, and creative teams • Experience making informed, agile decisions and executing them quickly at the global/regional level • Expertise in utilizing metrics and data to analyze and assess business priorities, drive decision-making, set strategy, and measure success in achieving organizational goals. • Proficiency with JIRA, Confluence, Tableau, Zendesk, and other ITSM tools • Experience working with distributed and remote teams in a global VFX production environment. • Ability to represent the greater organization's mission and vision to team and stakeholders • Passion for VFX, animation, and entertainment technology • Flexibility in working hours to meet the needs of the business. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. 포용성은 넷플릭스의 핵심 가치 중 하나이며, 저희는 모든 지원자에게 의미 있는 면접 경험을 제공하기 위해 노력하고 있습니다. 채용 절차 중 장애나 기타 사유로 지 원이나 조정이 필요하신 경우, 귀하의 채용 담당자에게 요청해 주시기 바랍니다. 저희는 고용주로서 균등한 기회를 제공하고 다양성을 존중하며, 저희는 다양성과 포용성에 대해 진지하고 신중하게 받아들이며, 인종, 민족, 종교, 피부색, 출생지, 생 물학적 성별, 성별 정체성 및 표현, 성적 지향, 나이, 결혼 여부, 군 복무 또는 장애 여부 등을 이유로 차별하지 않습니다
