Physical Merchandising Program Manager

소개

Join the fast-growing Wearables and AI Smart Glasses industry at Meta Reality Labs! We are seeking a Physical (Visual) Merchandising Manager to lead and execute our retail channel merchandising strategy across South Korea. This dynamic hybrid role requires a blend of visual merchandising leadership and hands-on field operations, serving as the crucial link between internal cross-functional teams, support agencies, and retail partners. By bringing our products - including Meta Quest, Ray-Ban Meta smart glasses, and future wearables - to life in-store, you will help customers find, learn, and experience the next evolution in social technology.

주요업무

• Develop and execute visual merchandising strategies for the South Korea market aligned with Meta Reality Labs' global brand standards and local market nuances • Translate global creative guidelines into locally relevant visual concepts; manage seasonal refresh cycles and campaign-driven visual updates • Stay current with local retail trends, consumer behavior, and competitor visual strategies; incorporate insights into merchandising plans • Train and educate retail partner staff on brand visual standards, product presentation techniques, and display maintenance • Conduct regular store visits to inspect visual merchandising quality and ensure 100% compliance with brand guidelines • Lead the planning, design, production sell-in, and implementation of retail display programs (pop-ups, window installations, long-term fixture programs) across South Korea • Act as primary liaison between fixture vendor partners, graphic producers, and internal marketing teams; maintain project management documents for on-time and on-budget delivery • Manage the end-to-end lifecycle of retail fixtures: design approval, production, logistics, installation, and decommissioning • Prepare and manage merchandising budgets; maintain accurate forecasting and cost control across all display programs • Analyze performance of display programs and visual updates; provide post-mortem reports and data-driven recommendations to leadership • Plan, prioritize, and execute a large volume of merchandising projects across multiple retail partners in South Korea • Manage relationships with 3rd-party merchandising agencies; oversee field team performance, coverage models, and execution quality • Monitor inventory of merchandising materials (fixtures, POS, demo units); coordinate restocking, replacements, and returns • Capture before-and-after documentation and submit detailed reports on merchandising execution, store conditions, and competitor activity

자격요건

• 5+ years of relevant experience in retail physical project management, in-store visual/physical merchandising (brand or vendor side), or field operations within large organizations • Proven experience working with Consumer Electronics retail partners (e.g., Lotte Hi-Mart, Electro Mart, Samsung Digital Plaza, LG Best Shop, mobile network operators, etc.) in the South Korea market • Clear understanding of retail fixture production, installation implementation, and the unique operating conditions of different local retailers • Exceptional attention to detail with demonstrated experience in creating project trackers, managing budgets, forecasting, and controlling spend • Highly effective at managing conflict and navigating complex, international business environments • Proficiency in Google Workspace, Microsoft Office applications, and familiarity with AI tools • Willingness to travel frequently within South Korea and moderately internationally

우대사항

• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies • Direct experience managing consumer electronics visual merchandising and/or fixture programs at scale • Experience with AR/VR, wearable technology, or smart eyewear product categories • Background in both brand-side and agency-side retail merchandising • Knowledge of design software and visual presentation tools (e.g., Adobe Creative Suite, SketchUp, or similar) • Experience managing third-party field teams and merchandising agencies

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