Quality Engineer

소개

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month. Quality Engineers at Sendbird ensure the reliability and performance of our products by applying strong engineering principles to testing, collaborating closely with development teams, and implementing robust test automation and performance testing practices. As a QE, you will not only execute and improve test coverage but also drive quality initiatives, manage internal and external teams, and influence quality standards across the organization. You will play a key role in strengthening our testing strategy, optimizing test efficiency, and elevating the overall software development lifecycle.

주요업무

• Create user-centric test scenarios, test cases, and test plans, and perform functional, non-functional, and performance testing across web and mobile platforms. • Analyze and track issues to resolution, reviewing requirements and technical documents to provide early, engineering-focused feedback. • Develop, maintain, and execute automated tests and frameworks, integrate them into CI pipelines, and introduce tools that improve test scalability and efficiency. • Manage test environments, equipment, monitoring tools, and internal QA documentation. • Lead QE projects, coordinate testing activities, and ensure consistency in engineering-driven quality standards and practices. • Establish and improve QE policies, processes, and prioritization criteria aligned with Sendbird’s standards; continually drive productivity, efficiency, and technical excellence. • Collaborate closely with engineers and PMs to shift testing left and embed quality earlier in the development process. • Communicate effectively in English with global team members, conduct meetings, and handle team-related responsibilities such as performance reviews, training, and staffing. • Collect, analyze, and interpret quality and performance-related data to support decision-making and continuous improvement.

자격요건

• QE professional with 7+ years of experience in SaaS product quality engineering, with solid knowledge of testing methodologies, tools, and software quality processes. • Skilled in Web, iOS, and Android testing, with a background in computer science or equivalent technical experience. • Experienced in test automation using Swift, Kotlin, Python or JavaScript, and familiar with CI systems such as CircleCI or GitHub Actions; capable of extending frameworks and contributing to engineering workflows. • Proficient in Jira, Slack, Confluence, and other collaboration and workflow tools. • Capable of leading QE projects and teams, including managing external tester teams and defining test strategies, technical priorities, and quality direction. • Fluent in English with strong communication skills for collaborating with global teams and conducting team-related discussions. • Detail-oriented, responsible, and proactive, with strong ownership and the ability to work across engineering functions to drive process and quality improvements. • Experienced in analyzing and documenting evidence data, performance metrics, and test results, using them to align cross-functional teams and propose technical strategy and direction.

혜택 및 복지

• 1년뒤부터 행사가능한 실리콘밸리 최고 수준의 스톡옵션 • 플레이스테이션, 자전거, 여행 등 자유롭게 사용할 수 있는 현금성 연간 복지포인트 약 400만원 • 영어회화, 강의 등 자유롭게 수강할 수 있는 어학 지원금 최대 연간 360만원 • 매월 1회 팀 빌딩 비용 지원 • 출퇴근 비용(교통비) 일부 지원 • 선릉 오피스 주차 무료 • 본인, 배우자, 자녀 모두 포함하는 단체보험 지원 • MRI, 유전자검사등을 포함한 1인당 40만원 상당의 건강검진 지원 - 본인 및 가족 1인 • 법정 연차 외 7개의 휴가 추가 지급 (Boost leave, Birthday leave, etc) • 맥북 프로 등 최신 업무 기기 지원 (직무별 특별 지원 옵션) • 스낵, 음료수, 라면이 매일 가득 채워지는 무제한 스낵바 • 12주 유급 출산 휴가 지원 (엄마, 아빠 모두가능) • 기타 경조사 지원 프로그램 등