In-StoreCEManagerPublished onEmployment type2025-04-13FullTimeContract typeCountry/Region/CityPermanent JobSeoul (DOM),Seoul,SouthKoreaAboutthejobPosition:In-StoreClient ExperienceManagerWork Location:LouisVuittonMaison SeoulReport to:StoreDirectorJobresponsibilitiesKeyObjectivesElevate clientexperienceof LouisVuittonMaisonSeoul,theonlyindependent LouisVuittonstore in Korea.Developclientexperiencestrategies,planclientevents8ensurequalityIn chargeof peoplemanagement of 3teammembers;instoreAnimation,CE Assistantand F&BSpecialistRoles&ResponsibilitiesClient ExperienceEvents,Activities&In-storeAnimationsProactivelyideate,planandexecutehigh-impactclient experience eventsandin-store animationstoamplifytheLVMSvisionandbranddesirabilityEstablishandmaintain strong,personalizedrelationships withVICs,consistentlydeliveringexceptionalandmemorableclientexperiencesDevelop andimplement innovativesales andexperiencestrategies to exceedrevenueandclientdevelopmenttargetsCollaboratecloselywithClient team,Events,andother cross-functionalteamsas wellasexternalpartners todesignelevated,immersivebrand experiencesRepresent LouisVuittonathigh-profileeventsandbuildastrongnetworkwithintheluxury ecosystem toincreasebrandpresenceLead initiativestoenhanceclient satisfaction,loyalty,andlifetimevaluethroughelevated serviceexcellenceandexperienceinnovationEnsure consistentapplicationof theMaison's standardsacross allactivationsandtouchpoints,maintainingqualitycontrolandbrandequityStayinformed of market tendsandcompetitor activities;identify newbusinessopportunities andproposestrategic actionsforcontinuousimprovementDriveclientsegmentationand targetedactions torecruit newhigh-potentialclientsanddeepen relationships withexistingonesManagebudgets,monitor ROIandprofitabilityofallactions in collaborationwithevent teamBe anAmbassador fortheLouisVuittonBrandAct as a passionatebrandambassadoratall timesacrossinternalandexternalinteractionsProactively promotethe LouisVuittonimage,values, services,andproductsthroughclientmeetings,public-facingevents,andin-storeinteractionsChampionclientloyalty byengagingdirectlywithclients andensuringthey feeluniquelyconnected to theMaisonAdditionalinformationRequirementsExperience:10-12years inluxuryretailorhospitclity,withastrongbackgroundinprivateclient relationsand high-touchexperienceplanningEducation: Bachelor'sdegreeLanguage:Business levelof EnglishSkillsets and PersonalityDeepunderstandingof theluxurymarketandexcellence inclient experience standardsStrongleadershiptoinspireandguideinternalteams and clientelinginitiativesAbility to influence andcollaborateeffectivelywithdiversestakeholdersacrossmultiplefunctionsProvenexpertise inClientDevelopment,CRMandClientelingwithina prestigious luxuryenvironmentOpen-minded,proactive,andsolutions-orientedwitha creativemindsetEnergetic anddynamic,with a collaborativeteamspiritEntrepreneurialandagilein facingchallengesandseizingnewopportunitiesStrongcuriosityforinnovationanda constantdrive to pushtheboundariesofluxuryclient experience
