Head of Store – LV The Place Seoul

소개

As Head of Store, you will lead a landmark Louis Vuitton destination in Seoul, bringing together luxury retail, an Art & Culture space, and F&B comprising one café and one restaurant. You will set the strategic direction and lead a team of approximately 180 people through a strong management team, with accountability for business development, operational excellence and budget management. You will unite these diverse activities into a seamless, best-in-class client experience, ensuring the highest standards across every touchpoint and bringing the Louis Vuitton Promise to life.

주요업무

• Define and execute an integrated store strategy across commercial floors, Art & Culture and F&B, balancing commercial performance, brand expression and long-term client engagement. • Maximize the potential of all product categories, universes and outlets; translate business opportunities into clear action plans and monitor performance against sales and budget objectives. • Build a loyal clientele through disciplined clienteling, personalized relationship management and coordinated experiences across retail, cultural and dining touchpoints. • Champion best-in-class client experience befitting a landmark luxury store in Seoul, setting the highest standards for welcome, service, hospitality and after-sales care. • Use client feedback and service insights to improve the end-to-end journey, ensuring seamless handovers and consistent service recovery across all activities. • Lead and inspire a team of approximately 180 people, establishing a shared vision, strong service culture and clear accountability across a large, complex store organization. • Build and empower a strong management team; delegate effectively and develop leaders capable of translating store strategy into coordinated departmental and individual objectives. • Partner with HR and Retail Learning on recruitment, onboarding, coaching, development and succession planning, building leadership capacity and a sustainable talent pipeline. • Foster a positive, collaborative work environment that encourages ownership, innovation and consistent delivery of exceptional client experiences. • Oversee integrated daily operations across commercial floors, Art & Culture, one café and one restaurant, coordinating with the relevant specialist teams and operating partners to ensure consistent execution. • Ensure Louis Vuitton policies, procedures and standards are understood and implemented across all activities, with clear responsibilities and escalation processes. • Maintain the highest standards of store presentation, hospitality, facilities and operational readiness. • Manage the store budget and controllable expenses; monitor resource productivity, stock integrity, loss prevention, asset protection and operational risk. • Coordinate client flows, events and activity schedules to deliver seamless experiences while maintaining day-to-day client experience quality and business continuity. • Work with concerned teams and operating partners to ensure applicable safety, security, hygiene and regulatory requirements are met across retail, cultural and F&B operations.

자격요건

• Minimum of 5 years of sales management experience in retail, luxury retail or a relevant client-focused environment such as hospitality. • Proven leadership of large teams and high-volume businesses, with the capacity to lead an organization of approximately 180 people through multiple management layers. • Experience managing complex, multi-functional operations; multi-store, multi-property or flagship leadership experience is advantageous. • Strong commercial and financial acumen, combining strategic business development, budget discipline and operational excellence. • Deep understanding of luxury client expectations and the ability to deliver best-in-class, personalized experiences consistently on a scale. • Visionary leadership, strong communication and stakeholder management skills, with the ability to empower managers, develop talent and unite diverse teams. • Good knowledge of the luxury market and Art & Culture, with an understanding of hospitality and F&B operations; relevant cross-sector experience is advantageous. • Strong presence as a Louis Vuitton brand ambassador and an inspiring leader with excellent communication skills.

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