Sales Support Associate © Seoul 상근 ④ 오늘 공고 JR_1040742 [Introduction of ZEISS Group & ZEISS Korea] The ZEISS group is a Global Leader in Optical Technology with a 180- year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semicon ductor technology,industrial quality and research, medical technology and consumer optical technology. The hist ory of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of "combining theory and practice", has established itself as a pioneer in the field of optics through ceaseless explo ration of the field of optics. ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is On e of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean custom ers: • Semiconductor Manufacturing Technology • Industrial Quality Solutions • Research Microscopy Solutions • Medical Technology • Vision Care (Consumer Markets) [Employment Conditions] • Division: Industrial Quality Solutions ( • Job Title: Sales Support Associate • Contract: Fixed term (1yr) • Location: Seoul Key Responsibilities: 1. Sales Admin in General • Create and manage CRM and SAP accounts • Create and manage leads in CRM system • Provide document support for contracts, bidding, and insurance processes • Manage tax invoices Support order management and related documentation • Report sales data using tools such as Performance Pack and • Sales Cockpit Chat • Handle sales closing processes including issuing tax invoices • Review calculation sheets and support quotation processes for order management 2. Inside Service Sales • Conduct proactive telesales (ZMC) based on internal database • Handle customer phone inquiries and provide guidance on contract coverage, warranty, software, accessories, and general queries • Use iBase CRM to manage and close opportunities - ensuring all customer activities (quotes, calls, meetings, tasks) are recorded • Submit prospect reports to manager, including customer details, location, potential, and next steps • Conduct cold calling to generate new business opportunities and increase bookings • Collaborate closely with Regional Sales Managers and Product Sales Managers to align quotes, backlog, and service pipeline • Work together with the Services Sales Manager to create territory account plans and drive sales growth • Ensure timely and accurate order information is provided to the Customer Care team Requirements: • Education or certification in business administration or related fields is a plus. • Proven experience in an administrative or support role, preferably in a customer service or technical service environment. • Knowledge of CRM systems is an advantage. • Proficiency in using office software, including MS Office (Word, Excel, PowerPoint) and database management. • Strong organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment. • Strong proactive and customer-oriented mindset. • Excellent communication skills, both written and verbal, to interact with customers and internal teams professionally. • Detail-oriented and committed to maintaining accurate and up-to-date records. • Ability to work independently while also being a team player. • Adaptable and flexible, with a positive attitude towards change and challenges. Your ZEISS Recruiting Team: JoEun Kim (김조은), ShinBi Park (박신비), YuNa Jung (정유나)
