Rawpixel.com Herstock Rawpixel.com Sea Logistics Customer Care Supervisor Seoul, Korea | Hybrid | Professionals Permanent KR2172779 shatterstock Herstock You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. Your Role You will be supervising, directing + optimizing your local customer care team (CCL) to to continuously provide customer excellence and sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure customer satisfaction with our products, services and features. Your Responsibilities • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers. • To provide, document and follow-up on quotations for existing business in line with the pricing strategy. • To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in- class onboarding + then setting up + consistently providing customer reporting. • To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience. • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges. • To drive continuous improvement of processes + controls to improve service levels and efficiency. • To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC. • To ensure delivery against all financial targets + strategic objectives. Your Skills and Experiences • Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be key to your success. Good Reasons to Join At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world. About Kuehne + Nagel With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application. CONTACT Harvey Shin harvey.shin@kuehne-nagel.com
