TechnicalSupportEngineer-AzureBackup&RecoveryServiceSeoul,KoreaApplySaveSharejobDatepostedApr 14,2025Jobnumber1818878WorksiteUp to50%workfromhomeTravelNoneRoletypeIndividualContributorProfessionTechnicalSupportDisciplineTechnicalSupportEngineeringEmploymenttypeFull-TimeOverviewQualificationsWithover17,000employeesworldwide,themissionof theCustomerExperience&Success(CE&S)organizationisRequiredQualifications:toempowercustomerstoacceleratebusinessvaluethroughdifferentiatedcustomerexperiencesthatleverageBachelor'sdegreeinComputerScience,Microsoft'sproductsandservices,ignitedbyourpeopleandculture.ComejoinCE&SandhelpusbuildafutureInformationTechnology(IT),or relatedfieldANDwherecustomersachievetheirbusinessoutcomesfasterwithtechnologythatdoesmore.1+yearsoftechnicalsupport,technicalconsultingexperience,orinformationtechnologyexperienceWithinCE&S,theCustomerService&Support(CSS)organizationbuildstrustandconfidenceforeverypersonand0OR3+yearsof technicalsupport,technicalorganizationthroughdeliveringaseamlesssupportexperienceInCSS,wearepoweredbyMicrosoft'sAIconsultingexperience,orinformationtechnologytechnologytohelpconsumers,businesses,partners,andmore,resolvetheirissuesquicklyandsecurely,helpingexperiencepreventfutureproblemsfromoccurringandachievingmorefromtheirMicrosoftinvestment.ORequivalentexperienceIntheCustomerService&Support(CSS)teamwearelookingforpeoplewithapassionfordeliveringcustomerLanguageQualificationsuccess.AsaTechnicalSupportEngineer,youwillown,troubleshootandsolvecustomertechnicalissues.ThisKoreanLanguage:fluentinreading,writingandopportunitywillallow youtoaccelerateyourcareergrowth,honeyourproblem-solvingcollaborationandspeakingresearchskills,anddevelopyourtechnicalproficiencyEnglishLanguage:confidentinreading,writingandspeakingThisroleisflexibleinthat youcanworkupto50%fromhome.MandarinLanguage:fluentinreading,writingandspeaking.Microsoft'smissionistoempowereverypersonandeveryorganizationontheplanet toachievemoreAsemployeeswecometogetherwithagrowthmindset,innovatetoempowerothersandcollaboratetorealizeourRequiredsharedgoalsEachdaywebuildonourvaluesof respect,integrity,andaccountabilitytocreateacultureofUp to3years'customerfacingsupportinclusionwhereeveryonecanthriveatworkandbeyond.experienceUpto 3years'experienceonWindowsServer,WindowsClient,ActiveDirectoryand/orAzureResponsibilitiesActiveDirectoryAdministrationEnterprisecloudexperiencewithanyof theResponseandResolution:Youown,investigateandsolvecustomertechnicalissues,collaboratingwithinandmajorcloudproviders,includingcloudsecurity,acrossteamsandleveragingtroubleshootingtoolsandpracticesnetworkingandmigrationofmulti-cloudorReadiness:Youleadorparticipateinbuildingcommunitieswithpeerdeliveryrolesandwhereappropriate,sharehybriddeploymentsyourknowledge.ExperiencesupportinglargeandcomplexYoudevelopspecifictechnicalandprofessionalproficiencytoenableyoutoresolvecustomerissues,throughgeographicallydistributedenterprisetrainingandreadinessenvironmentswith1000+usersProduct/ProcessImprovement:Youidentifypotentialproductdefectsandescalateappropriatelytoresolve,DemonstratedexperienceinsystemcontributingtoMicrosoftproductimprovements.development,networkoperations,softwaresupportorITconsultingSolidfoundationandbackgroundinMicrosoftproductsandtechnologies.KnowledgerelatedtoMicrosoftSystemCenterDataProtectionManager.UnderstandingofMicrosoftAzureplatform,specificallyuseofMicrosoftAzureBackupagentandlaaSVMBackuptogetherwithMicrosoftAzureSiteRecoveryandAzureMigrationExperiencewithLinuxorMacadministration.Scriptingandautomation(PowerShellorPython,Javaorasimilarlanguage,canbeabeginnertointermediatelevel).AbilitytomeetMicrosoft,customerand/ orgovernmentsecurityscreeningrequirementsarerequiredforthisroleTheserequirementsinclude,butarenotlimitedtothefollowingspecializedsecurityscreenings:MicrosoftCloudBackgroundCheck:ThispositionwillberequiredtopasstheMicrosoftCloudBackgroundCheckuponhire/transferandeverytwoyearsthereafter.Benefits/perkslistedbelowmayvarydependingonthenatureof youremploymentwithMicrosoftandthecountrywhereyouworkIndustryleadinghealthcarePEducationalresourcesDiscountsonproductsandservicesSavingsandinvestments&MaternityandpaternityleaveGeneroustimeawayGivingprograms정OpportunitiestonetworkandconnectMicrosoftisanequalopportunityemployer.Allqualifiedapplicantswillreceive considerationforemploymentwithout regardtoage,ancestry,citizenship,color,familyormedicalcareleavegender identityorexpression,geneticinformation,immigrationstatusmaritalstatusmedicalcondition,nationaloriginphysicalormentaldisability,politicalaffiliation,protectedveteranormilitarystatusraceethnicity,religion,sex(includingpregnancy),sexualorientation,oranyothercharacteristicprotectedbyapplicablelocallawsregulationsandordinances.If youneedassistanceand/or a reasonableaccomodationdueto adisabilityduringtheapplicationprocess,readmoreabout reguestingaccomodations,Apply
