JPMorganChaseTechnologySupportLeadSeoul,Korea,Republic ofJOBINFORMATIONJobIdentification210597525JobCategoryTechnologySupportBusinessUnitCorporate SectorPostingDate03/05/2025,11:53 AMLocationsSeoul,Korea,Republic ofJobScheduleFulltimeJobShiftDayJOBDESCRIPTIONJoinourdynamic teamtoinnovateandrefinetechnologyoperations,impactingthecoreof our businessservicesAs aTechnologySupportLeadinEmployeePlatformsTechnologyteam,youwillplayaleadershiproleinensuringtheoperationalstability,availability,andperformanceof ourproductionservicesCriticalthinkingwhileoverseeingday-to-daymaintenanceof thefirm'ssystemswillbekeyandset youupforsuccessas younavigatetasksrelatedtoidentifying,troubleshooting,andresolvingissues toensureaseamlessuserexperience.JobresponsibilitiesLeadateamof technologiststhat provideend-to-endapplicationandsupportservicedeliveryforthesuccessfulbusinessoperationsof thefirmRepresent JPMorgan'sTechnologyPlatform Inclient-initiatedprojectsandpromotetechnologysolutionsrelated toemployeeproductstokeyclientsActastheprimarypointof contactfortechnology-relatedservicedeliveryforemployeeproductsinKoreatoprovideaneasler,smootherexperienceinlinewithcustomers'expectationsInregardtothelevelof servlcetheyreceive,"obsessaboutthecustomer"Overseenewproductdeploymenttoclients,ensuringseamlessintegrationandvalidationofend-to-endworkflowsEscalateandcommunlcateIssuesandsolutions tothebusinessandtechnologystakeholders,activelypartlcipatingfromincidentresoluticn toservicerestorationLeadincident,problem,andchangemanagementinsupportof fullstacktechnologysystems,applications,orinfrastructureExecutepoliciesandproceduresthatensureoperationalstabilityandavailabilitywithastrongfocusonriskmanagementRequiredqualifications,capabilities,andskillsFormaltrainingorcertiflcationinComputerScienceorInformationTechnologyconceptsand5+yearsofexperienceworkingwithmultipletechnologiesandcomplex,largescale,cross-functionalproject/production/servicedeliveryandclientsupportinlargeorganizationsStrongfluencyinEnglishandKoreantointeractandcommunlcatewithvariousstakeholdersinlocationandacrossregionsStronganalyticalskillsandability toprioritizetasks,handlemultipleresponsibilities,andworkindependentlyAbility togather andanalyzeuserfeedback todrivecontinuousimprovementinemployeeplatformservicesExperiencein leadershippeoplemanagement/activitiescoordinationandprioritizationPreferredqualifications,capabilities,andskillsExperienceexecutingonprocessesinscopeoftheInformationTechnologyInfrastructureLibrary(ITIL)frameworkExperienceworkingwithmultipletechnologiesandcomplex,largescale,cross-functionalproject/production/servicedeliveryandclientsupportinlargeorganizationsinthefinancialservicesindustryispreferredABOUTUSJ.P.MorganisagloballeaderInfinancialservices,providingstrategicadviceandproductstotheworld'smostprominentcorporations,governments,wealthyindividualsandinstitutionalinvestorsOurfirst-classbusinessinafirst-classwayapproachtoservingclientsdriveseverythingwedoWestrivetobuildtrusted,long-termpartnershipstohelpourclientsachievetheirbusinessobjectivesWerecognizethat ourpeopleareourstrengthandthediversetalentstheybring toourglobalworkforcearedirectlylinkedtooursuccess.Weareanequalopportunityemployerandplaceahighvalueondiversityandinclusionat ourcompany.Wedonot discriminateonthebasisofanyprotectedattribute,includingrace,religion,color,nationalorigin,gender,sexualorientation,genderidentity,genderexpression,age,marltalorveteranstatus,pregnancyordisability,oranyotherbasisprotectedunderapplicablelaw.Wealsomakereasonableaccomomationsforapplicants'andemployees'religiouspracticesandbeliefs,aswellasmentalhealthorphysicaldisabilityneeds.VisitourFAQsformoreinformationabout requestinganaccommodation.ABOUTTHETEAMOurprofessionalsinourCorporateFunctionscoveradiverserangeofareasfromfinanceandrisk tohumanresourcesandmarketing.Ourcorporateteamsareanessentialpartof ourcompany,ensuringthatwe'resettingourbusinesses,clients,customersandemployeesupforsuccess.
