SeniorCustomerSuccessManager-CX,KoreaSalesRequisitionIDPosted Date423759Apr 8,2025Work AreaCareerStatusSalesProfessionalEmployment TypeExpected TravelRegularFullTime010%LocationSeoul, KR,06292We help the world run betterAt SAP,weenableyoutobringoutyourbestOurcompanycultureisfocused on collaborationandasharedpassiontohelptheworldrunbetter.How?Wefocuseverydayonbuildingthefoundationfortomorrowandcreatingaworkplacethatembracesdifferences,valuesflexibility,andisaligned to ourpurpose-driven andfuture-focusedwork.Weofferahighlycollaborative,caringteamenvironment with a strong fccus on learninganddevelopment,recognition for your irdividualcontributions,andavarietyofbenefitoptionsforyoutochoose from.WHAT YOU'LL DO:S-CSM (SpecialistCustomerSuccess Manager)enablestheir customers'long-termsuccessthroughmultipleaccountmanagement avenues byutilisingsomeofthecoreaccountmanagement practices.ThefocusofthispositionistojointheCXCustomerSuccess Manager (CSM)teamand become the trustedadvisortosomeofourflagshipAPACcustomers,helping them drive aroadmapforCXadoptionandconsumption across teir organisation.ResponsibletoBuild,develop andmanage relationships withStrategic and Enterprise customers,fromC-levelexecutivestoPrjectexecutionlevelswith bothBusiness and IT stakeholotersacrosstheregion,ensuring theyare successfulinadoptingtheCXsolutions,resulting in customersatisfaction,retention,andgrowthUnderstanding customer'sbusinessmodelsobjectives,andgoalstoidentify potentialoperationalandcommercialrisks,retaincurrentrevenuefootprint andmoreimportantlyfocuson expansionopportunitiesHelp customers toaccelerate andInnovate with Growthmindsetand device a plan towardsdefining CXroadmapwhichalignswiththeirbusiness prioritiesDeveloping and executing a proactive"customer first"retentionandexpansionstrategiesin conjunction withother internal SAP acccunt team membersWorking proactivelywith customers to improveconsumption andmaximizingthevalueof the customer'ssubscriptionsProviding leading practie advice andguidance to customers foroperatingtheirCustomerExperiencecloudsolutions and relatedgovernanceCompleteRelationship Assessments,OutcomeSuccessPlans,initiate tracking, andmaintain associatedtasks foreachaccountintheportfolioUtilizing commercialandbusiness acumen forommercialqueriesandtoensurelicensing compliance,renewalforecast,andoptimized contractualopportunitiesWHAT YOUBRING:ExperienceworkingintheSAAS Enterprise.Your background could beSoftware Engineering, SolutionManagement,Project/ProductManagement,Project Implementation,Pre-sales,TechnicalCustomerEngagement,CustomerSuccess,ProactiveSupport Services,Consulting, etc.Minimumof8+yearsofexperience managing cmplex customerengagements orothercustomerfacingexperienceA self-starter,with energy, drive,the ability to managemultiplepriorities and workindependently andproblem solveHave a strong customerfirst mindsetand customerempathy.New ideas,Open tochange,passionforlearningnew things andenjoyproblemsolving.Strongoralandwrittencommunicatnskillswiththeabilitytocredibly present and conmunicaterecommendations toC-Level&seniormanagement in organizations.WorkExperienceorDomain Knowledge in at lastoneofSAPCustomerExperiencesoltions such asSales, Service,Marketing,Commerce,CustomerData,Al is highly valuedAn engineering mindsetwithtechnicalsolutionsunderstaand architecture understaandingStrongunderstandingofCloud concepts and can guide custmers on technologyarchitectures andstrategies.CertificationsinenterprisearchitectuerisnotrequiredbuthighlyvaluedExperience developirg accountmanagement plans andwith contract negotiationsManagecomplexorganizationaldynamics bothinternallyat SAPwith customers andpartners.MeetyourteamWeprideonaworkenvironmentthatisinclsive anddiverse.Every ideaand perspective arevalued.TheSAPCustomerExperienceCSPteamiscommitted tosustain each other toensure success,both individuallyandas a team.We have a pay it forwardmentalityand arealways willng to help our colleagues.Ourcultureis builtuponattributessuchascollaboration,mutual trust,open communication,inclusiveness,celebratingsuccessofteamwithaclearunderstandingof collectiveobjectives andcorevalues.Bring out your bestSAPinnovationshelpmre than four hundred thousandcustomers worldwidework togethermoreefficiently andusebusiness insight moreeffectively.Originally known for ledership in enterpriseresourceplanning(ERP)software,SAPhasevolvedtobecomea market leader in end-toendbusinessapplicationsoftwareand related services fordatabase,analytics,intelligent technologies,and experiencemanagement.As a cloud companywith twohundred million users andmorethanonehundred thousand employeesworldwide,we arepurpose-driven and future-focused,with a highly collaborativeteamethicandcommitment to personaldevelopment.Whetherconnectingglcbal industries,people,or platforms,we helpensure everychallengegetsthe solution itdeserves.AtSAP,you can bring outyour best.WewinwithinclusionSAP's culture of inclusion,focus on healthandwell-being, andflexibleworking models help ersure thateveryoneregardless of backgroundfeelsincludedandcanrunattheirbest.AtSAP,webelievewearemadestrongerbytheunique capabilities andqualitiesthateach person brings toourcompany,and weinvestinouremployeestoinspire confidenceand help everyone realizetheirfullpotential.Weultimatelybelieve in unleashing alltalentandcreatingabetterandmoreequitableworld.SAP is proud to be anequalopportunity workplace andisanaffirmativeacticn employer.We are committedtothevaluesofEqualEmploymentOpportunity and provideaccessibility accommodatiors to applicantswith physical and/ormentaldisabilities.If you are interested in aplyingforemploymentwithSAP and are inneed of accommodaticor or specialassistance to navigate cur website or to complete yourapplication,please send an e-mailwithyourrequesttoRecuitingOperationsTeam:Careers@sap.comFor SAP employees:OnlypermanentrolesareeligiblefortheSAPEmployeeReferralProgram,according totheeligibilityrulessetin theSAPReferralPolicy.Specific conditionsmayapplyforrolesinVocationalTraining.EOE AAM/F/Vet/Disability:Qualified applicants willreceiveconsicleration foremployment withoutregardtotheir age,racereligion,nationalorigin,ethnicity,age,gender(including pregnancy,childbirth,et al),sexualorientation,genderidentityorexpression,prtected veteran status,or disability.Successful candidatesmight berequirdetoundergoabackground verification withan externalvendor.RequisitionID:423759Work Area: SalesExpected Travel: 010%Career Status: ProfesionalEmploymentType:RegularFullTimeAdditional Locations#LI-Hybrid.Job Segment:ERP,Cloud,InformationTechnology,ITArchitecture,Technology,CustomerService
